Inpatient Experience Survey 2018: technical report

1. Introduction and Background

This report provides information on the technical aspects of the 2018 Inpatient Experience Survey, including development, implementation, analysis and reporting.

The Inpatient Experience Survey is one of a suite of national surveys which are part of the Scottish Care Experience Survey Programme. The surveys aim to provide local and national information on the quality of health and care services from the perspective of those using them. They allow local health and care providers to compare with other areas of Scotland and to track progress in improving the experiences of people using their services.

Information about the other national care experience surveys is available at www.gov.scot/Topics/Statistics/Browse/Health/careexperience.

The survey programme supports the three quality ambitions of the 2020 Vision ^[1] - Safe, Effective, Person-centred - by providing a basis for the measurement of quality as experienced by service users across Scotland. In particular the surveys support the person-centred quality ambition which is focused on ensuring that care is responsive to people's individual preferences, needs and values.

The survey covers seven specific areas of people's experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; operations and procedures; arrangements for leaving hospital; and care and support services after leaving hospital.

The Inpatient Experience Survey is jointly supported by Scottish Government, Information Services Division ( ISD Scotland) ^[2] and NHS Boards. National results and an interactive dashboard containing local results were published on 28 August 2018.