Scottish Inpatient Patient Experience Survey 2011 Volume 1: National Results

Footnotes

[1]http://www.bettertogetherscotland.com/bettertogetherscotland/files/LTC%20Better%20Together%20Workstream%20-%20Sharing%20The%20Learning%20Report.pdf

[2]http://www.scotland.gov.uk/inpatientsurveyvariations

[3] Two Approved Contractors supported NHS Boards; they were Patient Perspective and Quality Health. Approved Contractors carried out the fieldwork element of the inpatient survey, organising the mail out of survey packs, issuing reminders to patients who did not respond, inputting and quality assurance of data and sending completed datasets of survey findings to ISD.

[4]http://www.scotland.gov.uk/About/scotPerforms/partnerstories/NHSScotlandperformance

[5]http://www.isdscotland.org/Health-Topics/Waiting-Times/Emergency-Departments

[6]http://www.scotland.gov.uk/About/scotPerforms/partnerstories/NHSScotlandperformance/18weeksRTT

[7]http://www.isdscotland.org/Health-Topics/Waiting-Times/Publications/index.asp

[8]http://www.evidenceintopractice.scot.nhs.uk/leading-better-carereleasing-time-to-care.aspx

[9]http://www.evidenceintopractice.scot.nhs.uk/leading-better-carereleasing-time-to-care/releasing-time-to-care.aspx

[10] Better Together: Scotland's Patient Experience Programme Patient Priorities for Inpatient Care http://www.scotland.gov.uk/Resource/Doc/278973/0083963.pdf

[11]http://www.scotland.gov.uk/About/scotPerforms/partnerstories/NHSScotlandperformance

[12]http://patientsafety.etellect.co.uk/programme

[13]www.scotland.gov.uk/inpatientsurveyvariations

[14] Source: Care Quality Commission, http://www.cqc.org.uk/aboutcqc/howwedoit/involvingpeoplewhouseservices/patientsurveys/inpatientservices.cfm

[15] As an excellent example of making use of the results: NHS Greater Glasgow and Clyde have published details of their improvement plan and a half day conference they organised here: http://www.nhsggc.org.uk/content/default.asp?page=s1720