Can I Help You? Guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services.
This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.
Annex A: Legislation
Patient Rights (Scotland) Act 2011
http://www.legislation.gov.uk/asp/2011/5/contents/enacted
Regulations
The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012
http://www.legislation.gov.uk/ssi/2012/36/pdfs/ssi_20120036_en.pdf
Directions
The Patient Rights (Feedback, Comments, Concerns and Complaints) (Scotland) Directions 2012
(The Regulations and Directions have been issued under CEL 7 (2012) and are available on the SHOW website at: http://www.show.scot.nhs.uk/publications/publication.asp)
The Directions are also included below.
Contact
Email: Joanna Swanson
There is a problem
Thanks for your feedback