Publication - Statistics
Patient Experience survey of GP and local nhs services 2011/12 Volume 1: Technical Report
Scottish Patient Experience Survey of GP and Local NHS Services 2011/12. This is a postal survey which was sent to a random sample of patients who were registered with a GP in Scotland in October 2011. This report contains details the survey design and development.
Annex A: Percent positive and negative results
The table below shows which answers were classed as positive, and which were classed as negative. The "Percent Positive Text" column shows how each question was rewritten for the GP surgery report.
Answers such as "neither agree nor disagree" and "fair" were treated as neutral. Other answers such as "can't remember / don't know" and "not relevant" were excluded from the analysis.
The table also shows how many respondents there nationally were for each of the percent positive questions.
| Question Number | Question text | Percent Positive Text | Positive | Negative | Respondents |
|---|---|---|---|---|---|
| 4 | Thinking of the last time you contacted this GP surgery by phone, how easy was it for you to get through? | It was easy to get through on the phone | Very easy; Fairly easy | Not easy | 127,127 |
| 5 | The last time you phoned the GP surgery, how helpful was the person who answered? | Person answering the phone was helpful | Very helpful; fairly helpful | Not very helpful; not at all helpful | 127,083 |
| 6 | The last time you needed to see or speak to a doctor or nurse from your GP surgery quite urgently, how long did you wait? | Could see or speak to a doctor or nurse within 2 working days | I saw or spoke to a doctor or nurse on the same day; I saw or spoke to a doctor or nurse within 1-2 working days | I waited more than 2 working days to see or speak to a doctor or nurse | 96,237 |
| 8 | If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? | Able to book a doctors appointment 3 or more working days in advance | Yes | No | 98,448 |
| 9 | When you arrange to see a doctor at your GP surgery can you usually see the doctor you prefer? | Can usually see preferred doctor | Yes; I don't have a doctor I prefer to see | No | 125,372 |
| 10a | Overall how would you rate the arrangements for getting to see a doctor in your GP surgery? | Overall arrangements for getting to see a doctor | Excellent; Good | Poor; Very poor | 129,788 |
| 10b | Overall how would you rate the arrangements for getting to see a nurse in your GP surgery? | Overall arrangements for getting to see a nurse | Excellent; Good | Poor; Very poor | 102,926 |
| 12 | Thinking about the last time your GP referred you, how would you rate the arrangements for getting to see another NHS health professional? | Arrangements for seeing other NHS professionals | Excellent; Good | Poor; Very poor | 65,662 |
| 14 | How helpful do you find the receptionists at your GP surgery? | The receptionists are helpful | Very helpful; fairly helpful | Not very helpful; not at all helpful | 130,854 |
| 15 | How clean is your GP surgery or health centre? | The GP surgery is clean | Very clean; fairly clean | Not very clean; Not at all clean | 130,371 |
| 16 | How do you feel about how long you usually have to wait to be seen after you arrive at your GP surgery? | Time waiting to be seen at GP surgery | It is reasonable | It is too long | 129,725 |
| 17b | The doctor listened to me | The doctor listens to the patient | Strongly agree; agree | Disagree; Strongly disagree | 120,907 |
| 17c | I felt that the doctor had all the information needed to treat me | Patients feel that the doctor has all the information they need to treat them | Strongly agree; agree | Disagree; Strongly disagree | 119,947 |
| 17d | The doctor was considerate and understanding | The doctor was considerate and understanding | Strongly agree; agree | Disagree; Strongly disagree | 120,323 |
| 17e | The doctor talked in a way that helped me understand my condition and treatment | The doctor talks in a way that helps the patient to understand their condition and treatment | Strongly agree; agree | Disagree; Strongly disagree | 120,349 |
| 17f | I felt confident in the doctor's ability to treat me | Patients have confidence in the doctor's ability to treat them | Strongly agree; agree | Disagree; Strongly disagree | 120,481 |
| 17g | I had enough time with the doctor | Patients have enough time with the doctor | Strongly agree; agree | Disagree; Strongly disagree | 120,430 |
| 18b | The nurse listened to me | The nurse listens to the patient | Strongly agree; agree | Disagree; Strongly disagree | 89,121 |
| 18c | I felt that the nurse had all the information needed to treat me | Patients feel that the nurse has all the information they need to treat them | Strongly agree; agree | Disagree; Strongly disagree | 88,785 |
| 18d | The nurse was considerate and understanding | The nurse was considerate and understanding | Strongly agree; agree | Disagree; Strongly disagree | 88,894 |
| 18e | The nurse talked in a way that helped me understand my condition and treatment | The nurse talks in a way that helps the patient to understand their condition and treatment | Strongly agree; agree | Disagree; Strongly disagree | 88,514 |
| 18f | I felt confident in the nurse's ability to treat me | Patients have confidence in the nurse's ability to treat them | Strongly agree; agree | Disagree; Strongly disagree | 89,109 |
| 18g | I had enough time with the nurse | Patients have enough time with the nurse | Strongly agree; agree | Disagree; Strongly disagree | 89,050 |
| 19 | Are you involved as much as you want to be in decisions about your care and treatment? | Patients are involved as much as they want to be in decisions about their care and treatment | I am involved as much as I want to be | I am involved more than I want to be; I am not involved enough | 116,352 |
| 23a | It was easy enough for me to get my medicines | Patients found it easy enough for them to get their medicines | Strongly agree; agree | Disagree; Strongly disagree | 113,895 |
| 23b | I knew enough about what my medicines were for | Patients know enough about what their medicines are for | Strongly agree; agree | Disagree; Strongly disagree | 113,116 |
| 23c | I knew enough about how and when to take my medicines | Patients know enough about how and when to take their medicines | Strongly agree; agree | Disagree; Strongly disagree | 113,048 |
| 23d | I knew enough about possible side effects of my medicines | Patients know enough about side effects of medicines | Strongly agree; agree | Disagree; Strongly disagree | 112,469 |
| 23e | I would know what to do if I had any problems with my medicines | Patients know what to do if they have any problems with their medicines | Strongly agree; agree | Disagree; Strongly disagree | 112,524 |
| 23f | I took my prescription as I was supposed to | Patients took their prescription as they were supposed to | Strongly agree; agree | Disagree; Strongly disagree | 113,273 |
| 24a | I am treated with dignity and respect | Patients are treated with dignity and respect | Strongly agree; agree | Disagree; Strongly disagree | 129,178 |
| 24b | I am treated with kindness and understanding | Patients are treated with kindness and understanding | Strongly agree; agree | Disagree; Strongly disagree | 127,720 |
| 25 | Overall, how would you rate the care provided by your GP surgery? | Rating of overall care provided by GP surgery | Excellent; Good | Poor; Very poor | 131,608 |
| 29a | The time I waited was reasonable | The time I waited for out of hours services was reasonable | Strongly agree; agree | Disagree; Strongly disagree | 37,015 |
| 29b | I felt that the person had all the information needed to treat me | Patients feel that the person had all the information they need to treat them | Strongly agree; agree | Disagree; Strongly disagree | 36,292 |
| 29c | I felt I was listened to | Patients felt that they were listened to | Strongly agree; agree | Disagree; Strongly disagree | 36,433 |
| 29d | Things were explained to me in a way I could understand | Things were explained to patients in a way they could understand | Strongly agree; agree | Disagree; Strongly disagree | 36,336 |
| 29e | I felt that I got the right treatment or advice | Patients felt that they got the right treatment or advice | Strongly agree; agree | Disagree; Strongly disagree | 36,502 |
| 30 | Overall, how would you rate the care you experienced out of hours? | Rating of overall care provided out of hours | Excellent; Good | Poor; Very poor | 37,313 |
Contact
Email: Gregor Boyd
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