Publication - Corporate report

NHSSCOTLAND STAFF SURVEY 2013 National Report

Published: 13 December 2013
Topic: Health and social care
ISBN: 9781784121167

This National Report provides an overview of the results of the 2013 NHSScotland Staff Survey. The National Staff Survey gives all NHSScotland staff the opportunity to provide feedback on their experience of working for the organisation.

Supporting documents

Appendix B: Results by NHS Board

- Indicates that fewer than ten respondents answered this question.

Table 10: Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q8a. Care of patients / service users is my Board's top priority.	55	61	53	63	49	49	53	52	56	55	51	52
Q8b. I am able to do my job to a standard I am personally pleased with.	63	65	64	66	63	57	61	59	66	66	61	62
Q8c. I am happy to go the 'extra mile' at work when required.	87	88	88	90	86	86	87	85	89	89	88	86
Q8d. I would recommend my Board as a good place to work.	50	58	51	59	45	47	49	45	53	54	46	48
Q8e. I still intend to be working within my Board in 12 months time.	75	83	76	82	74	74	73	74	77	79	74	75
Q8f. I am satisfied with the sense of achievement I get from work.	60	62	62	65	59	59	59	56	64	62	61	59
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q8a. Care of patients / service users is my Board's top priority.	55	47	57	67	57	39	59	60	77	77	39	65
Q8b. I am able to do my job to a standard I am personally pleased with.	63	59	71	76	72	64	74	69	79	76	62	62
Q8c. I am happy to go the 'extra mile' at work when required.	87	85	87	84	93	90	96	87	92	84	83	71
Q8d. I would recommend my Board as a good place to work.	50	42	53	66	65	50	56	59	77	56	33	38
Q8e. I still intend to be working within my Board in 12 months time.	75	73	67	81	68	52	61	73	79	66	71	72
Q8f. I am satisfied with the sense of achievement I get from work.	60	58	65	70	66	52	56	55	70	59	61	50

Table 11: Percentage of positive responses to questions relating to the 'Well Informed' Staff Governance dimension, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q3a. I am kept well informed about what is happening in my Board.	48	54	47	52	35	46	44	52	44	52	43	48
Q3b. My line manager communicates effectively with me.	61	63	60	61	54	55	61	60	59	69	61	57
Q3c. When changes are made at work, I am clear how they will work out in practice.	39	41	40	44	37	37	40	37	38	45	38	37
Q3d: I am clear what my duties and responsibilities are.	83	85	87	85	83	83	84	82	84	85	84	82
Q3e: I understand how my work fits into the overall aims of my Board.	66	72	71	71	65	62	65	65	65	71	64	59
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q3a. I am kept well informed about what is happening in my Board.	48	41	47	66	57	49	46	58	58	47	32	38
Q3b. My line manager communicates effectively with me.	61	59	69	70	72	69	72	66	62	70	43	52
Q3c. When changes are made at work, I am clear how they will work out in practice.	39	34	47	58	42	30	32	39	43	41	23	30
Q3d: I am clear what my duties and responsibilities are.	83	76	83	87	81	78	74	82	88	90	76	77
Q3e: I understand how my work fits into the overall aims of my Board.	66	65	70	74	68	60	59	72	78	75	51	63

Table 12: Percentage of positive responses to questions relating to the 'Appropriately Trained and Developed' Staff Governance dimension, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q4a. In the last 12 months, have you had a KSF development review, performance review, appraisal, PDP meeting or equivalent?	73	74	85	73	60	53	66	80	79	76	74	78
Staff who said they had taken part in a KSF development review or equivalent were asked:
Q4b. Did it help you to improve how you do your job?	39	41	43	45	38	45	41	37	37	39	41	33
Q4c. Did it help you agree clear objectives for your work?	66	70	73	66	66	69	70	64	61	65	72	60
Q4d. Did you agree a Personal Development Plan or equivalent?	83	87	84	80	84	83	81	86	79	84	87	80
Staff who said that they had agreed a PDP were asked:
Q4e. Have you received, or do you expect to receive, the training that was identified in that plan?	75	78	73	77	77	77	79	71	77	77	76	78
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q4a. In the last 12 months, have you had a KSF development review, performance review, appraisal, PDP meeting or equivalent?	73	52	59	38	81	91	75	82	70	75	53	75
Staff who said they had taken part in a KSF development review or equivalent were asked:
Q4b. Did it help you to improve how you do your job?	39	50	38	57	47	47	43	35	41	44	26	42
Q4c. Did it help you agree clear objectives for your work?	66	72	63	72	76	70	76	66	70	61	46	68
Q4d. Did you agree a Personal Development Plan or equivalent?	83	83	76	82	88	88	84	83	86	57	65	86
Staff who said that they had agreed a PDP were asked:
Q4e. Have you received, or do you expect to receive, the training that was identified in that plan?	75	81	69	82	78	65	82	78	73	71	59	69

Table 13: Percentage of positive responses to questions relating to the 'Involved in Decisions' Staff Governance dimension, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q5a. Staff are always consulted about changes at work.	26	28	25	30	23	21	28	23	26	27	23	23
Q5b. I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace.	49	49	53	57	47	49	49	45	52	51	51	49
Q5c. I am confident my ideas or suggestions would be listened to.	37	38	40	44	38	37	38	33	40	40	39	38
Q5d. I have a choice in deciding what I do at work.	38	36	43	41	37	36	39	35	43	40	40	37
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q5a. Staff are always consulted about changes at work.	26	27	30	52	35	36	35	34	28	31	15	19
Q5b. I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace.	49	56	55	68	57	51	62	52	56	36	29	38
Q5c. I am confident my ideas or suggestions would be listened to.	37	42	43	59	45	34	42	37	40	26	18	28
Q5d. I have a choice in deciding what I do at work.	38	46	45	53	55	47	49	41	39	15	25	27

Table 14: Percentage of positive responses to questions relating to the 'Treated Fairly and Consistently' Staff Governance dimension, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q6a. My line manager encourages me at work.	59	61	61	62	52	53	59	55	59	64	60	56
Q6b. I get the help and support I need from colleagues.	76	78	80	77	75	77	77	74	76	81	76	75
Q6c. My Board acts fairly and offers equality of opportunity with regard to career progression / promotion.	44	50	44	47	42	41	47	41	43	45	43	41
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q6a. My line manager encourages me at work.	59	64	70	73	75	73	73	63	58	69	40	51
Q6b. I get the help and support I need from colleagues.	76	78	75	79	79	80	76	76	76	82	66	77
Q6c. My Board acts fairly and offers equality of opportunity with regard to career progression / promotion.	44	40	46	57	52	48	47	51	52	40	24	30

Table 15: Percentage of positive responses to questions relating to unfair discrimination, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q6d. During the past 12 months have you experienced unfair discrimination from your manager? (% answering 'No')	92	94	95	93	90	91	93	92	93	92	92	90
Q6e. During the past 12 months have you experienced unfair discrimination from other colleagues? (% answering 'No')	92	93	93	92	92	92	92	91	92	93	91	90
Staff who said they had experienced unfair discrimination were asked:
Q6f. Did you report the unfair discrimination you experienced?	34	34	41	33	33	31	31	34	37	35	34	38
Staff who said they had reported the unfair discrimination were asked:
Q6g. Were you satisfied with the response you received?	27	29	38	24	30	27	26	26	26	29	33	21
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q6d. During the past 12 months have you experienced unfair discrimination from your manager? (% answering 'No')	92	97	89	96	96	96	95	94	93	91	84	78
Q6e. During the past 12 months have you experienced unfair discrimination from other colleagues? (% answering 'No')	92	93	82	91	95	92	95	94	90	93	86	80
Staff who said they had experienced unfair discrimination were asked:
Q6f. Did you report the unfair discrimination you experienced?	34	35	24	29	22	37	35	32	29	39	31	25
Staff who said they had reported the unfair discrimination were asked:
Q6g. Were you satisfied with the response you received?	27	-	15	53	-	10	-	30	50	18	13	14

Table 16: Percentage of positive responses to questions relating to the 'Provided with a Continuously Improving and Safe Working Environment' Staff Governance dimension, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q7a. I can meet all the conflicting demands on my time at work.	42	41	41	47	44	33	39	40	42	42	39	40
Q7b. There are enough staff for me to do my job properly.	31	29	29	37	30	24	28	28	33	32	28	30
Q7c. I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff.	52	51	55	57	53	50	55	48	55	55	52	50
Q7d. Have you had any Health & Safety training paid for or provided by your Board?	84	90	90	93	89	78	80	80	84	89	90	89
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q7a. I can meet all the conflicting demands on my time at work.	42	40	45	57	52	49	54	52	52	62	35	44
Q7b. There are enough staff for me to do my job properly.	31	29	35	54	44	42	45	42	40	45	22	29
Q7c. I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff.	52	49	50	65	55	52	61	56	57	45	35	33
Q7d. Have you had any Health & Safety training paid for or provided by your Board?	84	90	88	86	87	95	70	78	92	57	53	83

Table 17: Percentage of positive responses to questions relating to bullying and harassment, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q7e. During the past 12 months have you experienced bullying / harassment from your manager? (% answering 'No')	89	91	93	92	86	89	91	88	90	91	88	87
Q7f. During the past 12 months have you experienced bullying / harassment from other colleagues? (% answering 'No')	85	86	84	84	85	85	85	84	84	88	83	84
Staff who said they had experienced bullying / harassment were asked:
Q7g. Did you report the bullying / harassment you experienced?	36	35	39	36	35	33	41	36	37	35	39	42
Staff who said they had reported the bullying / harassment were asked:
Q7h. Were you satisfied with the response you received?	37	38	42	40	38	39	36	34	39	43	38	33
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q7e. During the past 12 months have you experienced bullying / harassment from your manager? (% answering 'No')	89	94	86	95	93	88	93	91	90	89	82	74
Q7f. During the past 12 months have you experienced bullying / harassment from other colleagues? (% answering 'No')	85	86	70	86	86	87	87	89	83	88	79	75
Staff who said they had experienced bullying / harassment were asked:
Q7g. Did you report the bullying / harassment you experienced?	36	45	27	38	34	46	43	35	33	26	34	27
Staff who said they had reported the bullying / harassment were asked:
Q7h. Were you satisfied with the response you received?	37	52	38	48	50	20	45	43	43	20	23	34

Table 18: Percentage of positive responses to questions relating to emotional / verbal abuse and physical violence, by NHS Board.

Question	NHSScotland	Mainland Boards
Question	NHSScotland	Ayrshire & Arran	Borders	Dumfries & Galloway	Fife	Forth Valley	Grampian	Greater Glasgow & Clyde	Highland	Lanarkshire	Lothian	Tayside
Q7o. During the past 12 months have you experienced emotional / verbal abuse from patients / service users or other members of the public? (% answering 'No')	68	67	68	70	63	59	67	68	70	66	64	69
Q7p. During the past 12 months have you experienced physical violence from patients / service users or other members of the public? (% answering 'No')	91	91	89	91	89	89	90	93	93	93	90	91
Staff who said they had experienced abuse and / or physical violence were asked:
Q7q. Was it discriminatory in nature? (% answering 'No')	91	91	92	94	92	92	89	91	93	93	92	90
Q7r. Did you report the emotional / verbal abuse or physical violence you experienced?	50	51	65	51	52	52	51	49	55	52	52	51
Staff who said they had reported the abuse and / or physical violence were asked:
Q7s. Were you satisfied with the response you received?	66	67	80	75	64	67	65	61	71	63	69	71
Question	NHSScotland	Island Boards			National Bodies / Special Boards
Question	NHSScotland	Orkney	Shetland	Western Isles	Education for Scotland	Health Scotland	Healthcare Improvement Scotland	National Services Scotland	National Waiting Times Centre	NHS24	Scottish Ambulance Service	State Hospitals Board for Scotland
Q7o. During the past 12 months have you experienced emotional / verbal abuse from patients / service users or other members of the public? (% answering 'No')	68	82	71	79	98	96	98	93	84	47	41	50
Q7p. During the past 12 months have you experienced physical violence from patients / service users or other members of the public? (% answering 'No')	91	97	95	96	100	100	100	100	98	98	80	73
Staff who said they had experienced abuse and / or physical violence were asked:
Q7q. Was it discriminatory in nature? (% answering 'No')	91	88	92	95	-	100	-	94	92	89	82	72
Q7r. Did you report the emotional / verbal abuse or physical violence you experienced?	50	57	55	64	-	82	-	39	29	31	38	74
Staff who said they had reported the abuse and / or physical violence were asked:
Q7s. Were you satisfied with the response you received?	66	61	67	71	-	-	-	75	72	57	41	65

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Information

Appendix B: Results by NHS Board

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