NHSSCOTLAND STAFF SURVEY 2013 National Report

This National Report provides an overview of the results of the 2013 NHSScotland Staff Survey. The National Staff Survey gives all NHSScotland staff the opportunity to provide feedback on their experience of working for the organisation.


Appendix C: Results by Staff Group

- Indicates that fewer than ten respondents answered this question.

Table 19: Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q8a. Care of patients / service users is my Board's top priority.

55

53

45

59

49

48

50

53

56

62

61

53

56

38

29

Q8b. I am able to do my job to a standard I am personally pleased with.

63

55

53

70

57

62

67

66

69

74

63

68

53

60

64

Q8c. I am happy to go the 'extra mile' at work when required.

87

91

85

85

85

88

91

89

87

85

85

90

87

87

81

Q8d. I would recommend my Board as a good place to work.

50

51

41

52

47

47

56

52

51

55

51

58

52

31

25

Q8e. I still intend to be working within my Board in 12 months time.

75

77

74

79

66

75

54

71

69

77

74

74

77

66

75

Q8f. I am satisfied with the sense of achievement I get from work.

60

60

55

63

61

65

71

66

53

64

58

73

68

52

65

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q8a. Care of patients / service users is my Board's top priority.

55

52

57

48

61

-

59

52

59

68

81

59

66

63

Q8b. I am able to do my job to a standard I am personally pleased with.

63

60

73

57

72

-

73

69

55

76

68

69

75

72

Q8c. I am happy to go the 'extra mile' at work when required.

87

84

84

87

90

-

91

90

78

85

95

88

92

89

Q8d. I would recommend my Board as a good place to work.

50

43

45

50

60

-

53

44

40

58

70

54

64

56

Q8e. I still intend to be working within my Board in 12 months time.

75

73

73

76

77

-

81

71

68

81

79

74

76

74

Q8f. I am satisfied with the sense of achievement I get from work.

60

55

57

63

69

-

74

76

48

64

72

57

70

60

Table 20: Percentage of positive responses to questions relating to the 'Well Informed' Staff Governance dimension, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q3a. I am kept well informed about what is happening in my Board.

48

63

42

40

31

38

37

45

44

46

56

60

58

17

23

Q3b. My line manager communicates effectively with me.

61

71

60

57

38

51

50

53

47

55

65

71

60

41

35

Q3c. When changes are made at work, I am clear how they will work out in practice.

39

45

36

43

27

27

26

48

22

37

43

45

39

15

18

Q3d: I am clear what my duties and responsibilities are.

83

89

85

85

81

87

92

89

75

82

80

88

72

75

78

Q3e: I understand how my work fits into the overall aims of my Board.

66

72

62

71

62

58

58

66

51

69

67

65

61

61

44

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q3a. I am kept well informed about what is happening in my Board.

48

43

33

55

55

-

31

36

34

40

82

50

61

48

Q3b. My line manager communicates effectively with me.

61

55

56

68

72

-

46

42

41

53

80

61

73

64

Q3c. When changes are made at work, I am clear how they will work out in practice.

39

36

39

39

48

-

31

38

26

44

64

39

46

40

Q3d: I am clear what my duties and responsibilities are.

83

81

77

89

86

-

74

73

68

82

89

79

85

82

Q3e: I understand how my work fits into the overall aims of my Board.

66

59

61

64

72

-

56

62

57

74

88

68

76

70

Table 21: Percentage of positive responses to questions relating to the 'Appropriately Trained and Developed' Staff Governance dimension, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q4a. In the last 12 months, have you had a KSF development review, performance review, appraisal, PDP meeting or equivalent?

73

79

72

68

18

85

90

89

71

74

74

76

53

22

63

Staff who said they had taken part in a KSF development review or equivalent were asked:

Q4b. Did it help you to improve how you do your job?

39

38

37

51

59

38

61

51

54

34

34

42

47

31

19

Q4c. Did it help you agree clear objectives for your work?

66

68

67

71

73

62

83

64

77

61

68

72

68

47

37

Q4d. Did you agree a Personal Development Plan or equivalent?

83

88

87

85

80

91

89

96

97

78

82

88

74

60

63

Staff who said that they had agreed a PDP were asked:

Q4e. Have you received, or do you expect to receive, the training that was identified in that plan?

75

80

75

77

72

74

91

77

74

69

81

74

68

48

55

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q4a. In the last 12 months, have you had a KSF development review, performance review, appraisal, PDP meeting or equivalent?

73

77

70

83

86

-

31

35

44

64

86

70

84

70

Staff who said they had taken part in a KSF development review or equivalent were asked:

Q4b. Did it help you to improve how you do your job?

39

28

29

42

46

-

69

68

25

48

59

34

51

44

Q4c. Did it help you agree clear objectives for your work?

66

61

61

77

75

-

85

83

49

64

83

60

74

66

Q4d. Did you agree a Personal Development Plan or equivalent?

83

86

82

91

85

-

78

76

67

71

80

76

85

76

Staff who said that they had agreed a PDP were asked:

Q4e. Have you received, or do you expect to receive, the training that was identified in that plan?

75

66

70

75

73

-

80

76

64

78

89

74

86

75

Table 22: Percentage of positive responses to questions relating to the 'Involved in Decisions' Staff Governance dimension, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q5a. Staff are always consulted about changes at work.

26

29

21

30

22

18

18

31

18

23

27

26

34

11

7

Q5b. I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace.

49

64

45

41

24

45

33

53

45

39

58

60

62

21

19

Q5c. I am confident my ideas or suggestions would be listened to.

37

48

32

33

22

30

27

45

33

32

47

45

48

11

8

Q5d. I have a choice in deciding what I do at work.

38

48

31

25

29

38

28

39

38

26

47

53

52

12

17

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q5a. Staff are always consulted about changes at work.

26

24

29

25

31

-

20

29

23

33

59

26

33

29

Q5b. I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace.

49

54

43

57

54

-

29

31

34

39

85

49

61

48

Q5c. I am confident my ideas or suggestions would be listened to.

37

37

32

41

47

-

27

35

24

31

73

38

48

37

Q5d. I have a choice in deciding what I do at work.

38

35

29

44

36

-

21

34

38

28

75

40

56

37

Table 23: Percentage of positive responses to questions relating to the 'Treated Fairly and Consistently' Staff Governance dimension, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q6a. My line manager encourages me at work.

59

69

58

56

43

50

58

48

45

54

61

73

63

39

31

Q6b. I get the help and support I need from colleagues.

76

80

79

73

74

79

88

77

73

69

73

86

67

70

65

Q6c. My Board acts fairly and offers equality of opportunity with regard to career progression / promotion.

44

51

37

40

39

48

56

45

49

38

57

57

42

30

17

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q6a. My line manager encourages me at work.

59

53

46

66

68

-

49

51

43

51

81

58

76

63

Q6b. I get the help and support I need from colleagues.

76

68

74

83

82

-

71

76

66

68

82

74

84

75

Q6c. My Board acts fairly and offers equality of opportunity with regard to career progression / promotion.

44

44

39

52

43

-

44

40

32

45

71

41

54

43

Table 24: Percentage of positive responses to questions relating to unfair discrimination, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q6d. During the past 12 months have you experienced unfair discrimination from your manager?

(% answering 'No')

92

94

91

89

95

95

97

97

93

92

93

93

91

89

81

Q6e. During the past 12 months have you experienced unfair discrimination from other colleagues?

(% answering 'No')

92

92

91

88

89

93

92

94

91

93

93

95

92

91

83

Staff who said they had experienced unfair discrimination were asked:

Q6f. Did you report the unfair discrimination you experienced?

34

40

33

37

7

32

42

-

-

42

26

43

11

25

32

Staff who said they had reported the unfair discrimination were asked:

Q6g. Were you satisfied with the response you received?

27

33

25

30

-

28

55

-

-

22

48

38

-

-

10

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q6d. During the past 12 months have you experienced unfair discrimination from your manager?

(% answering 'No')

92

89

88

95

95

-

92

94

86

90

97

92

92

91

Q6e. During the past 12 months have you experienced unfair discrimination from other colleagues?

(% answering 'No')

92

91

87

95

92

-

93

91

90

90

95

92

91

91

Staff who said they had experienced unfair discrimination were asked:

Q6f. Did you report the unfair discrimination you experienced?

34

27

30

26

29

-

42

-

33

36

28

36

44

31

Staff who said they had reported the unfair discrimination were asked:

Q6g. Were you satisfied with the response you received?

27

33

16

28

41

-

-

-

13

24

5

29

30

27

Table 25: Percentage of positive responses to questions relating to the 'Provided with a Continuously Improving and Safe Working Environment' Staff Governance dimension, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q7a. I can meet all the conflicting demands on my time at work.

42

27

32

50

37

33

44

32

36

55

38

47

20

48

32

Q7b. There are enough staff for me to do my job properly.

31

22

24

28

19

27

36

29

36

46

29

30

11

27

20

Q7c. I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff.

52

61

48

51

46

52

57

62

45

49

60

54

52

34

28

Q7d. Have you had any Health & Safety training paid for or provided by your Board?

84

90

88

89

82

72

59

38

83

88

84

88

73

19

61

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q7a. I can meet all the conflicting demands on my time at work.

42

33

48

29

53

-

57

47

42

55

39

54

57

55

Q7b. There are enough staff for me to do my job properly.

31

21

33

20

39

-

38

37

25

39

36

42

43

39

Q7c. I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff.

52

49

47

54

57

-

53

69

41

51

76

50

55

52

Q7d. Have you had any Health & Safety training paid for or provided by your Board?

84

90

85

93

92

-

81

77

84

84

83

80

91

77

Table 26: Percentage of positive responses to questions relating to bullying and harassment, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q7e. During the past 12 months have you experienced bullying / harassment from your manager?
(% answering 'No')

89

90

87

88

94

91

96

95

87

87

91

92

89

85

82

Q7f. During the past 12 months have you experienced bullying / harassment from other colleagues?
(% answering 'No')

85

82

82

83

86

86

84

90

87

87

87

89

82

83

77

Staff who said they had experienced bullying / harassment were asked:

Q7g. Did you report the bullying / harassment you experienced?

36

36

34

39

25

33

32

-

25

38

37

40

26

43

35

Staff who said they had reported the bullying / harassment were asked:

Q7h. Were you satisfied with the response you received?

37

37

37

34

30

39

56

-

-

26

38

44

-

18

18

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q7e. During the past 12 months have you experienced bullying / harassment from your manager?
(% answering 'No')

89

87

87

92

93

-

89

94

82

88

93

90

89

90

Q7f. During the past 12 months have you experienced bullying / harassment from other colleagues?
(% answering 'No')

85

82

79

88

86

-

90

91

85

84

86

86

87

86

Staff who said they had experienced bullying / harassment were asked:

Q7g. Did you report the bullying / harassment you experienced?

36

31

34

37

42

-

35

70

33

41

41

39

41

32

Staff who said they had reported the bullying / harassment were asked:

Q7h. Were you satisfied with the response you received?

37

34

26

42

45

-

-

-

32

34

39

38

35

37

Table 27: Percentage of positive responses to questions relating to emotional / verbal abuse and physical violence, by staff group.

Question

NHSScotland

Nursing & Midwifery

Medical / Dental & Medical / Dental Support

Ambulance

Ward Manager / Senior Charge Nurse

Registered Nurse / Midwife

Auxiliary / Support

Nurse Bank

Medical / Dental

Doctors in training

Salaried General Practitioner

Salaried General Dental Practitioner

Medical / Dental Support

Pharmacy

Other Therapeutic

Ambulance Management

Ambulance EMDC

Ambulance Vehicle Crew

Q7o. During the past 12 months have you experienced emotional / verbal abuse from patients / service users or other members of the public? (% answering 'No')

68

45

49

50

51

67

65

50

62

79

86

81

62

25

28

Q7p. During the past 12 months have you experienced physical violence from patients / service users or other members of the public? (% answering 'No')

91

84

81

72

70

96

92

98

98

98

99

98

91

99

69

Staff who said they had experienced abuse and / or physical violence were asked:

Q7q. Was it discriminatory in nature? (% answering 'No')

91

94

90

83

82

93

87

97

90

94

95

94

86

83

82

Q7r. Did you report the emotional / verbal abuse or physical violence you experienced?

50

60

60

68

58

26

21

53

38

41

30

53

31

36

38

Staff who said they had reported the abuse and / or physical violence were asked:

Q7s. Were you satisfied with the response you received?

66

72

61

66

62

68

87

76

-

57

74

90

47

25

42

Question

NHSScotland

Healthcare Science / Technical

Allied Health Profession

Personal & Social Care

Support Services

Other

Registered / Qualified

Support

Qualified / Registered AHP

Support / Helpers / Instructors

Registered Social Worker

Social Care Support

Other Personal & Social Care

Maintenance / Estates

Other Support Service

Executive Grades / Senior Managers

Administrative & Clerical

Health Promotion

Other Staff

Q7o. During the past 12 months have you experienced emotional / verbal abuse from patients / service users or other members of the public? (% answering 'No')

68

88

81

68

77

-

63

72

87

83

83

81

90

79

Q7p. During the past 12 months have you experienced physical violence from patients / service users or other members of the public? (% answering 'No')

91

99

92

96

95

-

91

91

98

96

98

99

99

98

Staff who said they had experienced abuse and / or physical violence were asked:

Q7q. Was it discriminatory in nature? (% answering 'No')

91

93

88

95

90

-

90

88

84

84

93

94

88

90

Q7r. Did you report the emotional / verbal abuse or physical violence you experienced?

50

29

34

41

54

-

78

71

26

43

46

44

65

40

Staff who said they had reported the abuse and / or physical violence were asked:

Q7s. Were you satisfied with the response you received?

66

65

65

77

85

-

60

83

44

54

80

69

67

71

Contact

Email: Malcolm Summers

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