National Care Service

Introduction

A National Care Service will be established to improve care services in Scotland. 

General

• National Care Service: Factsheet
• National Care Service: factsheet: Easy Read version
• National Care Service: statement of benefits
• National Care Service: statement of benefits - easy read
• Seirbheis Nàiseanta a' Chùraim Aithris air Buannachdan
• National Care Service and co-design
• National Care Service and co-design: easy read
• Getting involved in designing the National Care Service (easy read)
• Get involved in designing the National Care Service (NCS)

Data and evidence

These papers set out key sources of information about social care and related areas in Scotland, to support the development of the National Care Service.

Contact

Email: SWstat@gov.scot if you have any queries about data and evidence.

• National Care Service: contextual paper - easy read
• National Care Service - social work: contextual paper
• National Care Service - health and demographic profile: evidence
• National Care Service evidence paper: Scotland's health and demographic profile - easy read
• National Care Service - people who access adult social care and unpaid carers: evidence
• National Care Service evidence paper: people who get adult social care and unpaid carers - easy read
• National Care Service - social care support and service provision: evidence
• National Care Service evidence paper: social care support and services in Scotland - easy read
• National Care Service - social care and caring experiences: evidence
• National Care Service evidence paper: experiences of social care in Scotland - easy read
• National Care Service - adult social care workforce: evidence
• National Care Service evidence paper: people who work in adult social care services in Scotland - easy read
• National Care Service - adult social care: equality evidence review
• National Care Service evidence paper: equality in adult social care in Scotland - easy read
• National Care Service - children's social services: overview
• National Care Service evidence paper: children's social services - easy read
• National Care Service - justice social work: overview
• National Care Service evidence paper: justice social work - easy read
• National Care Service - national systems of social care in Nordic and Scandinavian countries: learning and evidence review
• National Care Service evidence paper: national systems of social care in Nordic countries - easy read
• National Care Service - SCFNuka (Alaska) and Canterbury (New Zealand) models: integrated care studies
• National Care Service evidence paper: the SCFNuka care system in Alaska and the Canterbury care system in New Zealand - easy read

Consultation

• National Care Service: consultation analysis
• National Care Service: consultation analysis - easy read
• National Care Service consultation: discussion events summaries
• A National Care Service for Scotland consultation: easy read
• A National Care Service for Scotland: consultation

Impact assessments

• National Care Service (Scotland) Bill - Equality Impact Assessment
• National Care Service (Scotland) Bill - Business and Regulatory Impact Assessment
• National Care Service (Scotland) Bill - Island Communities Impact Assessment
• National Care Service (Scotland) Bill - Child Rights and Wellbeing Impact Assessment (CRWIA)
• National Care Service (Scotland) Bill - Fairer Scotland Duty Assessment
• National Care Service (Scotland) Bill - Data Protection Impact Assessment

Easy read

• National Care Service Bill – Equalities Impact Assessment - Easy Read
• National Care Service Bill – Business and Regulatory Impact Assessment - Easy Read
• National Care Service Bill - Islands Communities Impact Assessment - Easy Read
• The Child’s Rights and Wellbeing Impact Assessment - Easy Read
• National Care Service - Fairer Scotland Duty - Easy Read
• National Care Service Bill – Data Protection Impact Assessment - Easy Read

Audio

• National Care Service Bill – Equalities Impact Assessment – Audio
• National Care Service Bill – Business and Regulatory Impact Assessment - Audio
• National Care Service Bill - Islands Communities Impact Assessment - Audio
• The Child’s Rights and Wellbeing Impact Assessment - Audio
• National Care Service - Fairer Scotland Duty - Audio
• National Care Service Bill – Data Protection Impact Assessment - Audio

BSL

• National Care Service Bill – Equalities Impact Assessment – BSL
• National Care Service Bill – Business and Regulatory Impact Assessment - BSL
• National Care Service Bill - Islands Communities Impact Assessment - BSL
• The Child’s Rights and Wellbeing Impact Assessment - BSL
• National Care Service - Fairer Scotland Duty - BSL
• National Care Service Bill – Data Protection Impact Assessment - BSL

Other National Care Service Bill documents

• Carers (Scotland) Act 2016: informal Keeling schedule

Rights and workforce charters

As part of our work to develop the National Care Service, we have been speaking to people with lived experience about 2 different types of charter. The first would be a charter of rights and responsibilities for people who use the National Care Service. The second would be a workforce charter, for people who work in social care, social work and community health.  We have published 2 reports that have details of the co-design work we have run to help us develop these charters.

• National Care Service: co-design of the draft NCS charter of rights and responsibilities
• National Care Service: co-design of the charter of rights and responsibilities – easy reads part one and part two
• National Care Service: workforce charter summary of co-design findings
• National Care Service - workforce charter: summary of findings - easy reads part 1 and 2

Seldom heard voices

We have been working with organisations who support people from groups and communities who often have barriers to engaging with government.

We wanted to engage with these groups as they have not been as involved as other groups in our previous co-design work.

We have published reports which summarise what we heard from people during this work.

• National Care Service - information sharing to improve care support: seldom heard voices co-design findings
• National Care Service - information sharing to make care support better: seldom heard voices co-design findings - easy read
• National Care Service - making sure your voice is heard: seldom heard voices co-design findings
• National Care Service - making sure your voice is heard: seldom heard voices co-design findings - easy read
• National Care Service: Governance and representation – seldom heard voices co-design work
• National Care Service: Governance and representation – seldom heard voices co-design work: Easy Read

Complaints and redress

We have been carrying out research and speaking to stakeholders to understand current health and social care complaints processes.

This report sets out findings we have gathered through research and co-design that relate to complaints and redress.

• National Care Service - complaints co-design: findings summary

NCS National Forum 2023

We held our second annual NCS National Forum on Monday 30 October, 2023 at the Glasgow Science Centre.

The aim of the annual forum was to provide an opportunity for people to come together and talk about the future of community health and social care in Scotland.

We also wanted to update people on the progress of the NCS.

You can find the forum reports, speeches, programme and discussion guide below.

• National Care Service Forum 2023: follow-up questions and answers
• National Care Service Forum 2023: follow-up questions and answers - easy read
• National Care Service Forum 2023: report
• National Care Service Forum 2023: report - easy read
• National Care Service - National Forum 2023: speeches
• National Care Service: forum Zoom discussion guide - easy read
• National Care Service: forum programme - easy read
• National Care Service: forum discussion guide - easy read

Regional forums 2023

During the summer and autumn of 2023, we held a series of regional events across different communities in Scotland. These were part of our work to design the new National Care Service with those who receive or deliver social care, social work and community healthcare support.

We have published reports which summarise what we heard from people and what we will do next.

• National Care Service - valuing the workforce: regional forums - findings summary
• National Care Service - valuing the workforce: regional forums - easy read findings summary
• National Care Service - realising rights and responsibilities: regional forums - findings summary
• National Care Service - realising rights and responsibilities: regional forums - easy read findings summary
• National Care Service - making sure my voice is heard: regional forums - findings summary
• National Care Service - making sure your voice is heard: regional forums - easy read findings summary
• National Care Service - information sharing to improve care support: regional forums - findings summary
• National Care Service - information sharing to improve care support: regional forums - easy read findings summary
• National Care Service - keeping care support local part 1 – local services: regional forums - findings summary
• National Care Service - keeping care support local part 1 – local services: regional forums - easy read findings summary
• National Care Service - keeping care support local part 2 – community health care: regional forums - findings summary
• National Care Service - keeping care support local part 2 – community health care: regional forums - easy read findings summary
• National Care Service summer forums: supplementary report
• National Care Service summer forums: supplementary report - easy read

NCS National Forum 2022

We held the first NCS National Forum in Perth on 3 October 2022. Read our report from the forum below.

• National Care Service Forum 2022: summary report
• National Care Service Forum: 2022 report - easy read