Health and Care Experience Survey 2023/24 Technical Report

Introduction

This report contains information about the methodology and background of the 2023/24 Health and Care Experience Survey. Please refer to the 2023/24 Health and Care Experience Survey National Report for the results of the survey.

The Scottish Care Experience Survey Programme

The Health and Care Experience Survey is part of the Scottish Care Experience Survey Programme, which collects local and national information on the quality of various health and care services.

The Care Experience Programme supports three strategic objectives for both the Scottish Government and NHS Scotland – that care be safe, effective and person centred. It does this by providing a basis for the measurement of quality as experienced by people across Scotland.

In addition, the programme supports the Chief Medical Officer’s vision that, by 2025, we will support the Health and Social Care workforce to practice Realistic Medicine, thereby enabling the delivery of high quality and personalised care to the people of Scotland.

Information about the other surveys of the Scottish Care Experience Survey Programme is available through the Health and social care analysis statistics webpage.

The Health and Care Experience survey

The Health and Care Experience survey asks about peoples’ experiences of accessing and using their General Practice and other local healthcare services; receiving care, support and help with everyday living; and caring responsibilities.

The survey is run in partnership by the Scottish Government and Public Health Scotland. Both the Scottish Government and Public Health Scotland are involved in the planning and organisation of the survey, as well as analysing and reporting on the survey responses.

An Accredited Official Statistics Publication for Scotland

These statistics are accredited official statistics. The Office for Statistics Regulation has independently reviewed and accredited these statistics as complying with the standards of trustworthiness, quality, and value in the Code of Practice for Statistics.

These statistics were accredited in April 2012 and accredited official statistics are called National Statistics in the Statistics and Registration Service Act 2007.

Scottish Government statistics are regulated by the Office for Statistics Regulation (OSR). OSR sets the standards of trustworthiness, quality and value in the Code of Practice for Statistics that all producers of official statistics should adhere to.