Industrial Injuries Scheme benefits: agency agreement

13. Operational Engagement

13.1 Both parties will work in a practical way to promote a positive shared claimant experience. A link between Service Delivery colleagues in Social Security Scotland and DWP will be established to provide an opportunity for ongoing communication and shared understanding between officials on the operational delivery of benefits under the Industrial Injuries Scheme. Both parties will act in the spirit of co-operation, trust, respect and confidentiality.