Personal Independence Payment: agency agreement

14. Communications

14.1 DWP, Social Security Scotland and the Scottish Ministers have agreed a communications approach ensuring a seamless claimant experience. Communications in relation to Personal Independence Payment will be as in the agreed document ‘DWP and Scottish Government Joint Communications Framework’ as referenced in Section 4 (Derivation) of this Agreement. DWP, Social Security Scotland and the Scottish Ministers have agreed the following principles:

• Social Security Scotland and the Scottish Ministers will notify DWP if they are to issue any communication related to this Agreement, and of any related issues, at the earliest possible opportunity prior to publication/issue.
• DWP will notify Social Security Scotland and the Scottish Ministers if they are to issue any communication related to this Agreement, and of any related issues, at the earliest possible opportunity prior to publication/issue.
• Subject to any changes required in relation to the conditions applying to the transfer of claimants from DWP to Social Security Scotland referred to paragraph 5.3 and 5.4 of this Agreement or for the purposes of Data Subject Rights at Section 16 of this Agreement, DWP will not make any changes to Personal Independence Payment communications to distinguish between people resident in Scotland or England and Wales, and DWP will operate on the basis of business as usual arrangements.