Healthcare needs in schools guidance consultation: response analysis report

Survey Satisfaction

Question: How satisfied were you with this consultation?

69. Of those who did respond to this question, the majority were satisfied with the consultation. In response to their experience of this consultation, some responses welcomed the opportunity to provide feedback and felt that it was easy to navigate and the questions allowed flexibility. The absence of an ‘in part’ answer was also welcomed.

70. Points of dissatisfaction included not being able to access the document whilst completing the survey, a preference to have seen more open-ended questions in the consultation; and difficulty with using the boxes, for example having to resize text in order for it to fit. There were 14 responses providing feedback in relation to this question.

Question: How would you rate your satisfaction with using this platform (Citizen Space) to respond to this consultation?

71. Of those who did respond to this question, the majority were satisfied with using Citizen Space to respond to this consultation. Those respondents who provided feedback to this question commented on the ease of use and welcomed the ability to save their progress and return to the consultation later. Features that respondents would like to have seen were a printable PDF being available prior to their submission; a downloadable list of questions in Word format to allow organisations to develop and share their responses internally for comment before submitting. There was one comment which stated that the question numbers on the platform did not bear resemblance to those on the downloaded form, on which the respondent had used to prepare their draft response.