Scotland's Energy Efficiency Programme: consultation analysis

Consultation

300. At the end of the questions, respondents were asked if they would like to provide feedback in order to help improve future consultations and this section outlines the findings from these responses.

How satisfied were you with this consultation?

301. Of those providing an answer, more respondents (38) were satisfied with the consultation than were dissatisfied (7):

• 21 said they were 'Very satisfied'
• 17 said they were 'Slightly satisfied'
• 13 said they were 'Neither satisfied nor dissatisfied'
• 4 said they were 'Slightly dissatisfied'
• 3 (2 of whom were individuals) said they were 'Very dissatisfied'

302. Only 18 respondents provided any additional commentary and the main theme, from various respondents, was that the consultation questions should have been numbered and/or that a separate, numbered, word document should have been made available so that questions could be considered outwith Citizen Space.

How would you rate your satisfaction with using this platform (Citizen Space) to respond to this consultation?

303. Of those providing an answer, more respondents (42) were satisfied with the consultation than were dissatisfied (7):

• 24 said they were 'Very satisfied'
• 18 said they were 'Slightly satisfied'
• 6 said they were 'Neither satisfied nor dissatisfied'
• 5 said they were 'Slightly dissatisfied'
• 4 (3 of whom were individuals) said they were 'Very dissatisfied'

304. Only 18 respondents provided any additional commentary. While there were comments that Citizen Space is easy to use, there were also comments on issues and restrictions such as: inflexibility, for those who wish to respond to groups of questions rather than questions individually; lack of a function allowing respondents to upload supporting documentation; that tables and figures cannot be submitted; and issues with saving when using a Mac.