Disability benefits evaluation - case transfer: qualitative research - annex A

Appendix two: Logic model

Inputs

• Scottish Government funding
• Scottish Government staff time (policy and programme teams)
• Social Security Scotland staff time
• DWP staff time
• Data sharing and other process agreements between Scottish Government and DWP
• Case transfer technical systems
• Communications with individuals – letters explaining the transfer process

Policy commitments

• Correct payment made at the correct time
• No re-applications
• No face-to-face DWP reassessments
• Complete as soon as possible while maintaining “safe and secure”
• Clear communications with individuals
• Reviews are right first time, where required
• Reviews, where required, are undertaken in line with relevant policy commitments*

Outcomes

Short-term

• Individuals understand what is happening and when
• Individuals feel throughout that the transfer is safe and secure (i.e. the right amount is paid on time)
• Individuals know who to contact for help and support
• Individuals understand what they need to do (when appropriate) or are reassured that they don’t need to do anything
• Individuals do not feel undue stress/ anxiety about the transfer and review elements of the process
• Experience of the process is in line with dignity, fairness, and respect
• Individuals have a positive experience of the review process

Medium-term

• Individuals develop a positive relationship with Social Security Scotland
• Individuals understand what happens next
• Individuals experience reduced stress and/or anxiety about the prospect of future reviews or assessments
• Individuals feel that decision-making is fair and transparent
• Individuals feel treated with dignity, fairness and respect by Social Security Scotland

Long-term

• Individuals trust in Social Security Scotland
• There are open and effective communications between Individuals and Social Security Scotland
• Public services treat people with dignity and respect
• There is reduced stigma around illness and disability
• Individuals understand their responsibilities and feel more comfortable about reporting a change in circumstances
• The right decision is made first time by Social Security Scotland