Disability benefits evaluation - case transfer: qualitative research - annex A

Appendix one: Glossary of terms

Appeal – If a client does not agree with Social Security Scotland’s re-determination, or if Social Security Scotland is not able to make a re-determination within the required timescales, they can appeal to the First-Tier Tribunal for Scotland

Change of circumstances – Where a client reports a change in their care or mobility needs or other circumstances which might affect their award/level of their award. This leads to a review.

Determination of entitlement – A decision on application or review of benefit

Managed transfer – Cases are selected for transfer based on a set of prioritisation criteria

Natural transfer – A specific circumstance triggers the selection for transfer (e.g. the client reports a change a change in circumstance, the client’s award is due to end or be reviewed or, for DLA recipients only - if the client asks to be transferred).

Re-determination – If a client does not agree with the decision on their benefit, they can ask Social Security Scotland to look at it again.

Scheduled review – A review scheduled in advance based on a case manager’s assessment of when the person’s needs are likely to change.

Unscheduled review – Unscheduled reviews are reviews that take place ahead of the time originally set out. These mainly occur as a result of clients reporting a change of circumstances.