Best value in public services: guidance for accountable officers
This document is issued by Scottish Ministers to provide guidance for accountable officers on the duty to ensure that arrangements are in place to secure best value in public services.
ANNEX B
OTHER USEFUL MATERIAL
AUDIT SCOTLAND - BEST VALUE TOOLKITS
Audit Scotland has developed 18 Best Value toolkits to help their auditors form judgements when carrying out Best Value reviews or audits of public bodies. The toolkits take the form of structured key questions, with a matrix of possible levels of performance, ranging from basic to advanced practice.
The toolkits are not prescriptive as they recognise there are many ways in which different organisations achieve Best Value. Each toolkit is designed to be used either in its entirety or selectively. They may also be useful to Public Bodies in thinking through their own approaches to self-evaluation and continuous improvement. Further information can be obtained from the Audit Scotland website at: http://www.audit-scotland.gov.uk/work/toolkits/about.php
EFQM EXCELLENCE MODEL
The EFQM Excellence Model was developed by the European Foundation for Quality Management ( EFQM). It is widely used as a framework for continuous improvement activity by private, public and voluntary sector organisations.
PUBLIC SERVICE IMPROVEMENT FRAMEWORK
The Public Service Improvement Framework ( PSIF) is a self-assessment framework which enables organisations to conduct a comprehensive review of their own activities and results.
AUDIT SCOTLAND - POLICY DOCUMENTS
Audit Scotland: Priorities and Risk Framework - A national planning tool for 2010/11 NHS Scotland audits
http://www.audit-scotland.gov.uk/docs/health/2010/prf_1011_health.pdf
Audit Scotland: Auditing Best Value in central government bodies
http://www.audit-scotland.gov.uk/docs/corp/2009/bv_audit_best_value_central_gov.pdf
Audit Scotland: Auditing Best Value in the NHS
http://www.audit-scotland.gov.uk/docs/corp/2009/bv_audit_best_value_nhs.pdf
BENCHMARKING OF CORPORATE SERVICES
The Benchmarking process collects data from the Scottish Government, its Executive Agencies and NDPBs to allow the analysis of the relative efficiency and effectiveness of their corporate services.
http://www.scotland.gov.uk/Publications/2010/06/Benchmarking2008
SUSTAINABILITY
Sustainability Reporting: A Public Services Perspective (2010), CIPFA
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