Publication - FOI/EIR release
Breakdown of usage of advocacy service: FOI release
Information request and response under the Freedom of Information (Scotland) Act 2002.
Information requested
- How many people have accessed the advocacy service since it was launched?
- How many of these interventions involved face to face meetings?
- How many interventions were done by telephone or virtually?
- Can you break this down by local authority area?
- How much has this cost?
- Is there any method of measuring success or KPI's and if so how is the contract performing?
Response
I enclose a copy of all of the information you requested.
The answer to your question is:
- How many people have accessed the advocacy service since it was launched?
501 cases with 713 enquiries from clients. - How many of these interventions involved face to face meetings?
205 cases. - How many interventions were done by telephone or virtually?
296 cases. - Can you break this down by local authority area?
A full postcode breakdown has been attached (Annex A). - How much has this cost?
£1,648,219. - Is there any method of measuring success or KPI's and if so how is the contract performing?
Relevant data has been attached (Annex B).
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact
Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000
The Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG
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