Building standards - verifiers: self-assessment tool - April 2021
Self-assessment tool aimed at supporting verifiers in evaluating their approach to continuous improvement to meet their obligations under the Building Standards Operating Framework 2021.
Business Area 8: Key performance outcomes
Q. How are you doing in respect of achieving key performance outcomes?
What? Look at your strengths, good practice and the key challenges you face in fulfilment of statutory duties, adherence to national guidelines and meeting or exceeding your targets outlined in the Performance Framework for Verifiers 2021.
Why? Improvements in key performance outcomes can be used to demonstrate how well you are delivering your obligations under the Operating Framework 2021. Publishing up-to-date performance information gives stakeholders confidence that you have been transparent about your performance and the service you are offering.
Provide summary statements to highlight where you think you are.
- How does the service continually improve the quality of services and achieve the best possible outcomes for its stakeholders?
- How does the service measure its performance and make sure its data collection practices are accurate?
- How does the service address dips in performance levels?
- How are statutory requirements of relevant legislation, national standards and guidance taken into account and implemented?
- How do you compare to other verifiers?
- How are outcomes of quality improvement activity embedded and sustained?
- What challenges to cost effectiveness and efficiency have been identified and how are these being overcome?
- How is technology funded and utilised to support service improvements?
- How effectively is learning from adverse events, complaints and safety alerts spread throughout the service, including actions and improvements?
Q. How do you know this?
- What evidence is there of improved outcomes over time?
- Can you demonstrate that you exceed all the national targets in the Performance Framework 2021?
- What evidence is there of compliance with statutory responsibilities?
- Can you demonstrate examples of the impact of quality improvement activities?
- Can you demonstrate how the key performance outcomes detailed in the Performance Framework 2021 are embedded within the service's performance management activities?
Q. What do you need to do better or differently?
- What are the key next steps or areas for improvement the service needs to take forward to improve key outcomes and statutory compliance?
- How do you anticipate what the quality of services will be like in the future?
- What improvement targets/actions have been set for the service?
- Any further comments about key performance outcomes?
Contact
Email: buildingstandards@gov.scot
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