Publication - Advice and guidance
Building standards - verifiers: self-assessment tool - April 2021
Self-assessment tool aimed at supporting verifiers in evaluating their approach to continuous improvement to meet their obligations under the Building Standards Operating Framework 2021.
Business Area 2: Delivery of the verification service
Q. How are you doing in respect of your delivery of the verification service?
What? Gather information on how you deliver and improve the quality of your verification service.
Why? Continuous improvement is a critical success factor in raising the bar for compliance and consistency.
Provide summary statements to highlight where you think you are.
- How are recognised standards and agreed best practice taken into account and implemented, and how are outcomes measured?
- How do you engage with stakeholders to provide access to information and resources?
- How do you work with partners to ensure a smooth customer journey?
- Do you have embedded processes to drive improvement in your service?
- How effectively do you attract and manage investment back into your service?
- How do you ensure modern and effective design of services and systems in collaboration with internal and external stakeholders?
- How do you ensure service delivery and the systems to support it are effective today and will be effective in the future?
- How do you ensure you continuously review and learn from adverse events, complaints, audits, evaluations, data and feedback?
- How do you anticipate and manage advances in digital technology to ensure your systems are fit for purpose?
Q. How do you know this?
- To what extent do you carry out regular and rigorous assessments of your service and the systems that support it?
- What improvement data is collected and how are lessons learned from data analysis shared and who are they shared with?
- Can you demonstrate that you fully meet KPO5 (Maintain Financial Governance) under the Performance Framework 2021?
- Can you demonstrate that you fully meet KPO6 (eBuilding Standards) under the Performance Framework 2021?
- Can you demonstrate an embedded culture of continuous improvement in terms of your operational and financial efficiency?
- Can you show examples where technology has been developed to better respond to customer/user/employee needs?
Q. What do you need to do better or differently?
- What are the key next steps or areas for improvement the service needs to take forward in improving delivery of the verification service and the systems that support it?
Any further comments about delivery of the verification service?
Contact
Email: buildingstandards@gov.scot
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