Building standards - verifiers: self-assessment tool - April 2021

Business Area 3: Policies, planning and procedures

Q. How are you doing in respect of policies, planning and procedures?

What? Look at how you manage business planning, developing procedures and managing risks across your service.

Why? Embedded business planning and risk management activities are essential to maintaining operational resilience to minimise disruptions to service delivery.

Provide summary statements to highlight where you think you are.

• How is the effectiveness and implementation of policies and procedures assessed and improved?
• How do you know if risks are appropriately identified, assessed, recorded and reviewed?
• What controls are in place to reduce impact of identified risks?
• How do you know if your business planning and governance arrangements provide assurances of delivering an effective verification service?
• How do you ensure you meet your obligations under the Operating Framework 2021?

Q. How do you know this?

• What evidence do you have that policies, planning and procedures are well documented and up to date?
• Can you show how business focus is embedded into your strategies and supporting plans?
• Can you demonstrate that you fully meet KPO7 (Annual Verification Performance Report) under the Performance Framework 2021?
• Can you demonstrate that processes are compliant with relevant legislation and embedded into practice?

Q. What do you need to do better or differently?

• What are the key next steps or areas for improvement the service needs to take forward in improving policies, planning and procedures?

Any further comments about policies, planning and procedures?