Publication - Advice and guidance

Common Agriculture Policy (CAP): plan for stabilisation

Plan to improve the CAP payment process so that customers understand what to expect and when.

This plan to stabilise and improve the Common Agricultural Policy (CAP) payment process was announced by Rural Economy Secretary Fergus Ewing.

‘CAP Plan for Stabilisation’ will tackle the major causes of poor customer service, error and payment delay by:

providing a clear payment schedule for our schemes to help customers plan ahead
launching a loan scheme for eligible 2017 Basic Payment Scheme customers
operating a reliable IT platform that meets customer expectations
setting out customer service standards, supported by streamlined customer guidance and more effective communication processes

CAP plan for stabilisation

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