Carer's Allowance Supplement: Service Level Agreement between The Secretary of State For Work and Pensions and Scottish Ministers

2. Scope and Principles

2.1 This Agreement sets out the provisions of the relationship between Scottish Ministers and DWP in relation to the Carer's Allowance Supplement (CAS) and 'the Services' in (Annexes 1 to 2b) DWP will provide to support this, which are as follows:

2.1.1 Under the [Redacted] Data Sharing Agreement, as referenced in Section 4 (Derivation) of this Agreement, DWP will provide data to enable Social Security Scotland to make a CAS payment to Scottish residents in receipt of Carer's Allowance (CA) on specific eligibility dates.

2.1.2 DWP will deal with customer enquiries relating to CAS by sign posting customers to Social Security Scotland.

2.1.3 DWP and Social Security Scotland shall work in partnership to ensure that the Services are delivered in accordance with the terms of this Agreement.

2.1.4 The partnership will seek continuous improvement in delivery standards including sharing lessons from delivery of the Services insofar as relevant.

2.1.5 Each party will act transparently and will work in a practical way in regard to reaching mutual agreements on any issues that may arise.