Publication - Advice and guidance

Carers' charter

The charter will help carers understand their rights under the Carers (Scotland) Act 2016.

In some cases, you may not agree about a decision or the way in which a support service is provided to you or the person you care for.

It is important to know where you can go to find appropriate advice and guidance.

You can access information through your local authority or health board, who will also have their own resolution and complaints handling procedure.

Below are some of the other organisations that you may wish to approach for information.

Useful organisations and information services:

Care Information Scotland

T: 0800 011 3200 W: www.careinfoscotland.scot

Care Inspectorate

T: 0345 600 9527 W: www.careinspectorate.com

National Kinship Care Website for Scotland

T: 0131 334 8512 W: www.kinship.scot

NHS Inform

T: 0800 22 44 88 W: www.nhsinform.scot

Scottish Care

T: 01292 270 240 W: www.scottishcare.org

Scottish Human Rights Commission

T: 0131 244 3550 W: www.scottishhumanrights.com/

Scottish Information Commissioner

T: 01334 464 610 W: www.itspublicknowledge.info

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