Social housing charter - review: consultation

A Note About The Language Used In This Consultation

We use some key phrases throughout this consultation, and these should be interpreted as follows:

Outcome

• An outcome is a result we want to happen.
• The Charter sets out the results that a social landlord should achieve for its tenants and other customers.
• The Charter is not about what a landlord does or how it does it. It is about the customer's experience of using a landlord's services.

Scottish Housing Regulator

The Regulator is the independent body that was created to look after the interests of people who are or may become homeless, tenants of social landlords, or users of the services that social landlords provide. The Regulator monitors, assesses, and reports on how landlords are performing against the Charter's outcomes and standards.

Social housing

• Housing provided by councils and housing associations under a Scottish Secure Tenancy or Short Scottish Secure Tenancy.

Social landlord

• A council landlord.
• A not-for-profit landlord, registered with the Scottish Housing Regulator (for example, a housing association, or co-operative).
• A council that does not own any housing but provides housing services, for example services for homeless people.

Standard

• A level of quality that every social landlord should achieve.

Supporting description

• Describes the context of the outcome or standard and gives some examples of what it covers.

Tenants and other customers

• People who are already tenants of a social landlord.
• People who may become tenants in the future – for example, someone who has applied for a tenancy.
• Homeless people.
• People who use the housing services provided by a social landlord – for
• example, home owners who pay a social landlord to provide a factoring
• service, or Gypsies/Travellers who use sites provided by a social landlord