Community Justice Outcomes, Performance and Improvement Framework
This framework provides greater transparency over progress in achieving improved outcomes for community justice.
2 The Quality Statement and Quality Principles for Community Justice
" Although the new model for community justice does not mandate how community justice partners should take forward their service delivery or what services should be delivered locally, there are some key principles which should guide partners in their task ahead."
Purpose
This document looks to align all activity under community justice to a set of quality principles to deliver an integrated and localised approach to Community Justice.
How should these be used?
In delivering improved community justice outcomes, it is crucial to consider not just the destination but the journey. To be sustainable and ethical, how outcomes are improved is just as important as what improvement has been made.
Although the new model for community justice does not mandate how community justice partners should take forward their service delivery or what services should be delivered locally, there are some key principles which should guide partners in their task ahead. These are outlined in the quality statement.
Partners should refer to these principles in considering how to take forward their duties under the new model; in designing, commissioning, planning and delivering services; and evaluating the outcomes achieved from such.
The Quality Statement shown on pages 15 and 16 has been designed to standalone for partners to use locally.
Quality Community Justice
Community Justice Quality Statement for Scotland
The New Model for Community Justice looks to align all activity to the three Quality Ambitions with further guiding principles in the goal to deliver a consistent, integrated and localised approach to Community Justice.
| Quality Ambitions | ||
|---|---|---|
| Every person with lived experience of community justice has a positive story to tell of support for their desistance or integration into the community |
All partners work together in delivering improved community justice outcomes to achieve lasting change across Scotland |
Interventions have a sound evidence base and are proportionate to the need to prevent and reduce further offending and protect the public |
Quality Principles
Connected
Services will be designed and delivered at a local level through partnership with the community and with people with lived experience, receiving advice and guidance from the national level as appropriate. People at different stages of the community justice pathway will, wherever possible, remain connected with existing services they use and with their communities, recognising that individuals will increase resilience and, wherever possible, move on from being supported by specialist services.
Person centred
People will receive an individualised approach to identify and help address the circumstances that may lead to further offending and to support their desistance. Services will be delivered free from stigma and will be accompanied by the provision of appropriate information.
Effective
Ambitious, collaborative methods will be championed to drive the improvement and development of services, where resources are used innovatively and efficiently. Services will be outcome-focused and based upon evidence of what works. A strategic approach will be taken to planning, commissioning and delivery so that activities undertaken will align with desired outcomes for community justice and all partners understand the contribution they have to make.
Driving Improvement through Quality and Assurance
The new model for community justice is defined by an improvement culture. In delivering improved community justice outcomes, it is crucial to consider not just the destination but the journey. To be sustainable and ethical, how outcomes are improved is just as important as what improvement has been made.
Although the new model for community justice does not mandate how community justice partners should take forward their service delivery or what services should be delivered locally, the key principles shown overleaf should guide partners in their task ahead.
Assurance is provided locally through self-evaluation and reporting on a set of common outcomes and indicators. Locally, therefore, each area should develop a mechanism where this self-evaluation and performance is reported on. This work will be supported nationally by Community Justice Scotland. Further assurance may be provided, a required, via the multi-agency joint inspection regime for community justice.
Quality has been at the heart of developing the set of common outcomes and indicators for community justice.
Quality measures in a community justice setting may focus on:
- User experience;
- Workforce experience;
- User reported outcomes;
- The effectiveness of local leadership;
- Communication and information sharing;
- Level of co-production with people using services;
- Implementation of a person-centred approach;
- Community feedback on their involvement;
- Level of positive and negative media reports;
- That partners not only pool but share resources in a way which transcends organisational ownership of such resources.
In considering how to take forward their duties under the new model and in designing, commissioning, planning and delivering services and evaluating the outcomes achieved from such, partners should refer to this Quality Statement.
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