National health and care standards: consultation analysis

Annex 1: Quantitative tables relating to each question or Standard.

Table 1

Question 1: To what extent do you think the Standards will be relevant and can be applied across all health, care and social work settings?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	19	25	32	42	14	18	12	16	77	100
Early Years and Childcare Services (Pre-5 focus)	6	26	15	65	0	0	2	9	23	100
Private Sector	6	26	12	52	2	9	3	13	23	100
Professional Representative Bodies	2	11	9	50	7	39	0	0	18	100
Engagement Events	1	9	10	91	0	0	0	0	11	100
Health and Social Care Partnership Bodies	4	29	9	64	1	7	0	0	14	100
Local Authority Bodies	5	38	4	31	2	15	2	15	13	100
Healthcare	3	23	10	77	0	0	0	0	13	100
Education (largely 5 - 16 years)	3	33	5	56	1	11	0	0	9	100
Housing Associations	5	62	3	38	0	0	0	0	8	100
Academic	1	25	1	25	1	25	1	25	4	100
Regulatory/Inspectorate/Scrutiny	1	50	1	50	0	0	0	0	2	100
Statutory Bodies	0	0	2	67	1	33	0	0	3	100
Other	0	0	1	50	0	0	1	50	2	100
Total Organisations	56	25	114	52	29	13	21	10	220	100
Individuals (working/volunteering in health/social care)	61	46	61	46	6	5	5	4	133	100
Individuals (Service Users)	10	15	29	45	14	22	12	18	65	100
Individuals (no further information)	4	44	3	33	1	11	1	11	9	100
Total Individuals	75	36	93	45	21	10	18	9	207	100
Total Respondents	131	31	207	48	50	12	39	9	427	100

*Percentages may not always total 100% due to rounding.

Table 2

Question 2: To what extent do these Standards reflect the experience of people experiencing care and support?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	14	18	29	38	25	32	9	12	77	100
Early Years and Childcare Services (Pre-5 focus)	7	32	13	59	1	5	1	5	22	100
Private Sector	9	39	11	48	3	13	0	0	23	100
Professional Representative Bodies	2	11	6	33	9	50	1	6	18	100
Engagement Events	0	0	9	100	0	0	0	0	9	100
Health and Social Care Partnership Bodies	4	29	10	71	0	0	0	0	14	100
Local Authority Bodies	3	25	6	50	2	17	1	8	12	100
Healthcare	1	8	10	77	2	15	0	0	13	100
Education (largely 5 - 16 years)	2	22	5	56	2	22	0	0	9	100
Housing Associations	6	75	1	12	1	12	0	0	8	100
Academic	0	0	2	50	1	25	1	25	4	100
Regulatory/Inspectorate/Scrutiny	0	0	1	100	0	0	0	0	1	100
Statutory Bodies	0	0	1	100	0	0	0	0	1	100
Other	0	0	0	0	1	50	1	50	2	100
Total Organisations	48	22	104	49	47	22	14	7	213	100
Individuals (working/volunteering in health/social care)	50	37	58	43	19	14	7	5	134	100
Individuals (Service Users)	8	17	23	50	8	17	7	15	46	100
Individuals (no further information)	3	33	2	22	3	33	1	11	9	100
Total Individuals	61	32	83	44	30	16	15	8	189	100
Total Respondents	109	27	187	47	77	19	29	7	402	100

*Percentages may not always total 100% due to rounding.

Table 3

Standard 1: I experience high quality care and support that is right for me.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	23	31	36	49	8	11	7	9	74	100
Early Years and Childcare Services (Pre-5 focus)	11	55	9	45	0	0	0	0	20	100
Private Sector	8	35	12	52	2	9	1	4	23	100
Professional Representative Bodies	1	5	15	80	3	16	0	0	19	100
Engagement Events	1	9	10	91	0	0	0	0	11	100
Health and Social Care Partnership Bodies	4	33	8	67	0	0	0	0	12	100
Local Authority Bodies	5	38	6	46	0	0	2	15	13	100
Healthcare	4	33	8	67	0	0	0	0	12	100
Education (largely 5 - 16 years)	5	50	5	50	0	0	0	0	10	100
Housing Associations	6	75	2	25	0	0	0	0	8	100
Academic	2	67	1	33	0	0	0	0	3	100
Regulatory/Inspectorate/Scrutiny	1	50	1	50	0	0	0	0	2	100
Statutory Bodies	0	0	1	50	1	50	0	0	2	100
Other	0	0	1	100	0	0	0	0	1	100
Total Organisations	71	34	115	55	14	7	10	5	210	100
Individuals (working/volunteering in health/social care)	88	66	39	29	5	4	2	1	134	100
Individuals (Service Users)	22	46	16	33	5	10	5	10	48	100
Individuals (no further information)	5	56	3	33	1	11	0	0	9	100
Total Individuals	115	60	58	30	11	6	7	4	191	100
Total Respondents	186	46	173	43	25	6	17	4	401	100

*Percentages may not always total 100% due to rounding.

Table 4

Standard 2: I am at the heart of decisions about my care and support.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	30	39	27	36	10	13	9	12	76	100
Early Years and Childcare Services (Pre-5 focus)	12	55	10	45	0	0	0	0	22	100
Private Sector	9	39	11	48	2	9	1	4	23	100
Professional Representative Bodies	3	18	11	65	3	18	0	0	17	100
Engagement Events	1	9	9	82	1	9	0	0	11	100
Health and Social Care Partnership Bodies	7	50	6	43	1	7	0	0	14	100
Local Authority Bodies	4	31	6	46	1	8	2	15	13	100
Healthcare	4	33	8	67	0	0	0	0	12	100
Education (largely 5 - 16 years)	6	60	3	30	1	10	0	0	10	100
Housing Associations	6	75	2	25	0	0	0	0	8	100
Academic	1	25	3	75	0	0	0	0	4	100
Regulatory/Inspectorate/Scrutiny	1	100	0	0	0	0	0	0	1	100
Statutory Bodies	0	0	1	50	0	0	1	50	2	100
Other	0	0	1	100	0	0	0	0	1	100
Total Organisations	84	39	98	46	19	9	13	6	214	100
Individuals (working/volunteering in health/social care)	79	61	42	32	9	7	0	0	130	100
Individuals (Service Users)	19	42	17	38	5	11	4	9	45	100
Individuals (no further information)	6	67	2	22	1	11	0	0	9	100
Total Individuals	104	57	61	33	15	8	4	2	184	100
Total Respondents	188	47	159	40	34	9	17	4	398	100

*Percentages may not always total 100% due to rounding.

Table 5

Standard 3: I am confident in the people who support and care for me.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	25	35	31	44	10	14	5	7	71	100
Early Years and Childcare Services (Pre-5 focus)	11	52	10	48	0	0	0	0	21	100
Private Sector	11	50	9	41	0	0	2	9	22	100
Professional Representative Bodies	1	6	14	78	3	17	0	0	18	100
Engagement Events	1	9	10	91	0	0	0	0	11	100
Health and Social Care Partnership Bodies	7	54	5	38	0	0	1	8	13	100
Local Authority Bodies	4	33	7	58	0	0	1	8	12	100
Healthcare	3	25	8	67	1	8	0	0	12	100
Education (largely 5 - 16 years)	5	50	5	50	0	0	0	0	10	100
Housing Associations	7	88	0	0	1	12	0	0	8	100
Academic	2	50	2	50	0	0	0	0	4	100
Regulatory/Inspectorate/Scrutiny	1	100	0	0	0	0	0	0	1	100
Statutory Bodies	0	0	2	100	0	0	0	0	2	100
Other	0	0	1	100	0	0	0	0	1	100
Total Organisations	78	38	104	50	15	7	9	4	206	100
Individuals (working/volunteering in health/social care)	79	61	43	33	5	4	2	2	129	100
Individuals (Service Users)	18	40	18	40	6	13	3	7	45	100
Individuals (no further information)	4	44	5	56	0	0	0	0	9	100
Total Individuals	101	55	66	36	11	6	5	3	183	100
Total Respondents	179	46	170	44	26	7	14	4	389	100

*Percentages may not always total 100% due to rounding.

Table 6

Standard 4: I am confident in the organisation providing my care and support.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	22	29	38	51	10	13	5	7	75	100
Early Years and Childcare Services (Pre-5 focus)	10	32	19	61	2	6	0	0	31	100
Private Sector	9	39	10	43	1	4	3	13	23	100
Professional Representative Bodies	1	14	5	71	1	14	0	0	7	100
Engagement Events	1	9	9	82	1	9	0	0	11	100
Health and Social Care Partnership Bodies	8	53	6	40	0	0	1	7	15	100
Local Authority Bodies	3	23	8	62	0	0	2	15	13	100
Healthcare	3	27	7	64	1	9	0	0	11	100
Education (largely 5 - 16 years)	4	40	6	60	0	0	0	0	10	100
Housing Associations	6	75	2	25	0	0	0	0	8	100
Academic	1	25	3	75	0	0	0	0	4	100
Regulatory/Inspectorate/Scrutiny	0	0	1	100	0	0	0	0	1	100
Statutory Bodies	0	0	1	50	1	50	0	0	2	100
Other	0	0	1	100	0	0	0	0	1	100
Total Organisations	68	32	116	55	17	8	11	5	212	100
Individuals (working/volunteering in health/social care)	78	59	45	34	8	6	1	1	132	100
Individuals (Service Users)	14	30	17	37	7	15	8	17	46	100
Individuals (no further information)	4	50	4	50	0	0	0	0	8	100
Total Individuals	96	52	66	35	15	8	9	5	186	100
Total Respondents	164	41	182	46	32	8	20	5	398	100

*Percentages may not always total 100% due to rounding.

Table 7

Standard 5: And if the organisation also provides the premises I use.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	18	25	35	49	14	20	4	6	71	100
Early Years and Childcare Services (Pre-5 focus)	11	52	8	38	2	10	0	0	21	100
Private Sector	8	38	8	38	5	24	0	0	21	100
Professional Representative Bodies	1	7	10	67	3	20	1	7	15	100
Engagement Events	1	9	8	73	0	0	2	18	11	100
Health and Social Care Partnership Bodies	5	36	8	57	1	7	0	0	14	100
Local Authority Bodies	3	25	6	50	2	17	1	8	12	100
Healthcare	3	25	5	42	3	25	1	8	12	100
Education (largely 5 - 16 years)	5	56	4	44	0	0	0	0	9	100
Housing Associations	1	17	2	33	2	33	1	17	6	100
Academic	0	0	3	75	1	25	0	0	4	100
Regulatory/Inspectorate/Scrutiny	0	0	1	100	0	0	0	0	1	100
Statutory Bodies	0	0	1	50	0	0	1	50	2	100
Other	0	0	1	100	0	0	0	0	1	100
Total Organisations	56	28	100	50	33	16	11	6	200	100
Individuals (working/volunteering in health/social care)	74	58	39	31	12	9	2	2	127	100
Individuals (Service Users)	10	24	20	48	10	24	2	5	42	100
Individuals (no further information)	3	43	2	29	1	14	1	14	7	100
Total Individuals	87	49	61	35	23	13	5	3	176	100
Total Respondents	143	38	161	43	56	15	16	4	376	100

*Percentages may not always total 100% due to rounding.

Table 8

Standard 6: And where my liberty is restricted by law.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	16	25	28	44	16	25	4	6	64	100
Early Years and Childcare Services (Pre-5 focus)	11	55	9	45	0	0	0	0	20	100
Private Sector	9	41	10	45	2	9	1	5	22	100
Professional Representative Bodies	3	19	8	50	5	31	0	0	16	100
Engagement Events	1	9	7	64	1	9	2	18	11	100
Health and Social Care Partnership Bodies	4	31	8	62	1	8	0	0	13	100
Local Authority Bodies	3	27	7	64	0	0	1	9	11	100
Healthcare	2	17	5	42	4	33	1	8	12	100
Education (largely 5 - 16 years)	5	50	2	20	3	30	0	0	10	100
Housing Associations	1	14	4	57	2	29	0	0	7	100
Academic	0	0	1	25	2	50	1	25	4	100
Regulatory/Inspectorate/Scrutiny	0	0	1	100	0	0	0	0	1	100
Statutory Bodies	0	0	0	0	0	0	2	100	2	100
Other	0	0	0	0	0	0	1	100	1	100
Total Organisations	55	28	90	46	36	18	13	8	194	100
Individuals (working/volunteering in health/social care)	69	53	41	32	19	15	1	1	130	100
Individuals (Service Users)	11	26	18	43	9	21	4	10	42	100
Individuals (no further information)	1	14	4	57	1	14	1	14	7	100
Total Individuals	81	45	63	35	29	16	6	3	179	100
Total Respondents	136	36	153	41	65	17	19	5	373	100

*Percentages may not always total 100% due to rounding.

Table 9

Standard 7: And if I am a child or young person needing social work care and support.
To what extent do you think this Standard describes what people should expect to experience from health, care and social work services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	18	27	30	45	15	23	3	11	66	100
Early Years and Childcare Services (Pre-5 focus)	12	57	9	43	0	0	0	0	21	100
Private Sector	5	29	8	47	3	18	1	6	17	100
Professional Representative Bodies	2	13	12	80	1	7	0	0	15	100
Engagement Events	2	22	6	67	0	0	1	11	9	100
Health and Social Care Partnership Bodies	6	46	6	46	1	8	0	0	13	100
Local Authority Bodies	4	40	3	30	1	10	2	20	10	100
Healthcare	4	40	4	40	2	20	0	0	10	100
Education (largely 5 - 16 years)	5	56	3	33	1	11	0	0	9	100
Housing Associations	1	20	1	20	3	60	0	0	5	100
Academic	1	25	1	25	1	25	1	25	4	100
Regulatory/Inspectorate/Scrutiny	1	50	1	50	0	0	0	0	2	100
Statutory Bodies	0	0	1	50	1	50	0	0	2	100
Other	0	0	1	50	0	0	1	50	2	100
Total Organisations	61	33	86	46	29	16	9	5	185	100
Individuals (working/volunteering in health/social care)	68	53	40	31	18	14	2	2	128	100
Individuals (Service Users)	12	29	17	41	7	17	5	12	41	100
Individuals (no further information)	2	29	2	29	2	29	1	14	7	100
Total Individuals	82	47	59	34	27	15	8	5	176	100
Total Respondents	143	40	145	40	56	16	17	5	361	100

*Percentages may not always total 100% due to rounding.

Table 10

Question 10: To what extent do you agree these new Standards will help support improvement in care services?

Category of Respondent	Strongly Agree		Agree		Neither agree nor disagree		Disagree		Total*
	No.	%	No.	%	No.	%	No.	%	No.	%
Voluntary Sector	17	22	34	45	17	22	8	11	76	100
Early Years and Childcare Services (Pre-5 focus)	11	38	9	31	8	28	1	3	29	100
Private Sector	7	30	10	43	5	22	1	4	23	100
Professional Representative Bodies	1	6	7	41	8	47	1	6	17	100
Engagement Events	2	22	7	78	0	0	0	0	9	100
Health and Social Care Partnership Bodies	5	38	5	38	2	15	1	8	13	100
Local Authority Bodies	4	31	7	54	0	0	2	15	13	100
Healthcare	3	25	4	33	5	42	0	0	12	100
Education (largely 5 - 16 years)	1	10	5	50	2	20	2	20	10	100
Housing Associations	4	50	2	25	2	25	0	0	8	100
Academic	0	0	2	50	2	50	0	0	4	100
Regulatory/Inspectorate/Scrutiny	1	100	0	0	0	0	0	0	1	100
Statutory Bodies	0	0	0	0	1	100	0	0	1	100
Other	0	0	1	50	0	0	1	50	2	100
Total Organisations	56	26	93	43	52	24	17	8	218	100
Individuals (working/volunteering in health/social care)	56	43	54	42	13	10	6	5	129	100
Individuals (Service Users)	12	30	20	50	4	10	4	10	40	100
Individuals (no further information)	2	25	2	25	4	50	0	0	8	100
Total Individuals	70	40	76	43	21	12	10	6	177	100
Total Respondents	126	32	169	43	73	18	27	7	395	100

*Percentages may not always total 100% due to rounding.

Table 11

Question 11: Is there anything else that you think needs to be included in the Standards?

Category of Respondent	Yes		No		Total
	No.	%	No.	%	No.	%
Voluntary Sector	27	44	34	56	61	100
Early Years and Childcare Services (Pre-5 focus)	4	18	18	82	22	100
Private Sector	5	22	18	78	23	100
Professional Representative Bodies	9	64	5	36	14	100
Engagement Events	4	50	4	50	8	100
Health and Social Care Partnership Bodies	1	8	12	92	13	100
Local Authority Bodies	7	58	5	42	12	100
Healthcare	7	58	5	42	12	100
Education (largely 5 - 16 years)	3	33	6	67	9	100
Housing Associations	2	25	6	75	8	100
Academic	2	50	2	50	4	100
Regulatory/Inspectorate/Scrutiny	1	100	0	0	1	100
Statutory Bodies	0	0	1	100	1	100
Other	2	100	0	0	2	100
Total Organisations	74	39	116	61	190	100
Individuals (working/volunteering in health/social care)	30	25	90	75	120	100
Individuals (Service Users)	14	42	19	58	33	100
Individuals (no further information)	1	17	5	83	6	100
Total Individuals	45	28	114	72	159	100
Total Respondents	119	34	230	66	349	100

*Percentages may not always total 100% due to rounding.