Consultation on a review of the Scottish Social Housing Charter: an analysis of responses

Annex 2: Tables

Chapter 3

Question 1: Do you think the quality of landlord services has improved because of the Charter?

Table 3.1: Views on impact of the Charter on quality of landlord services by respondent category

Category	Improved		Not improved		Mixed/ DK		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	22	71	6	19	3	10	31
Registered Social Landlords and their Representative Bodies	9	64	3	21	2	14	14
Local Authorities	10	77	1	8	2	15	13
Voluntary Groups	2	100	0	0	0	0	2
Public and Statutory Bodies	1	100	0	0	0	0	1
Private Companies	1	100	0	0	0	0	1
Total organisations	45	73	10	16	7	11	62
Individuals	14	52	7	26	6	22	27
Grand total of organisations and individuals	59	66	17	19	13	15	89

*Percentages may not total 100% exactly due to rounding

Chapter 3

Question 2: Do you think the way the Charter is reported on helps you judge whether landlords are meeting the Charter outcomes and standards?

Table 3.2: Views on whether the way the Charter is reported on helps with judgement on whether landlords are meeting the Charter outcomes and standards by respondent category

Category	Helps with judgement		Does not help with judgement		Mixed views		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	15	62	8	33	1	4	24
Registered Social Landlords and their Representative Bodies	3	25	5	42	4	33	12
Local Authorities	11	85	0	0	2	15	13
Voluntary Groups	1	50	0	0	1	50	2
Public and Statutory Bodies	0	0	0	0	0	0	0
Private Companies	1	100	0	0	0	0	1
Total organisations	31	60	13	25	8	15	52
Individuals	14	56	10	40	1	4	25
Grand total of organisations and individuals	45	58	23	30	9	12	77

*Percentages may not total 100% exactly due to rounding

Chapter 4

Charter outcome 1: Equalities

Table 4.1: Views on whether Charter outcome 1 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	24	80	6	20	0	0	30
Registered Social Landlords and their Representative Bodies	7	64	2	18	2	18	11
Local Authorities	13	100	0	0	0	0	13
Voluntary Groups	1	33	2	67	0	0	3
Public and Statutory Bodies	1	33	2	67	0	0	3
Private Companies	1	100	0	0	0	0	1
Total organisations	47	77	12	20	2	3	61
Individuals	23	70	6	18	4	12	33
Grand total of organisations and individuals	70	74	18	19	6	6	94

*Percentages may not total 100% exactly due to rounding

Chapter 5

Charter outcome 2: Communication

Table 5.1: Views on whether Charter outcome 2 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	14	48	15	52	0	0	29
Registered Social Landlords and their Representative Bodies	10	83	2	17	0	0	12
Local Authorities	10	77	3	23	0	0	13
Voluntary Groups	2	100		0	0	0	2
Public and Statutory Bodies	1	33	2	67	0	0	3
Private Companies	1	100	0	0	0	0	1
Total organisations	38	63	22	37	0	0	60
Individuals	20	62	8	25	4	12	32
Grand total of organisations and individuals	58	63	30	33	4	4	92

*Percentages may not total 100% exactly due to rounding

Chapter 6

Charter outcome 3: Participation

Table 6.1: Views on whether Charter outcome 3 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	12	41	16	59	0	0	29
Registered Social Landlords and their Representative Bodies	14	69	4	31	0	0	13
Local Authorities	9	69	4	31	0	0	13
Voluntary Groups	0	0	3	100	0	0	3
Public and Statutory Bodies	1	20	4	80	0	0	5
Private Companies	1	100	0	0	0	0	1
Total organisations	32	50	32	50	0	0	64
Individuals	17	55	14	45	0	0	31
Grand total of organisations and individuals	49	52	46	48	0	0	95

*Percentages may not total 100% exactly due to rounding

Chapter 7

Charter standard 4: Quality of housing

Table 7.1: Views on whether Charter standard 4 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this standard		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	18	60	12	40	0	0	30
Registered Social Landlords and their Representative Bodies	2	14	12	86	0	0	14
Local Authorities	3	23	9	69	1	8	13
Voluntary Groups	0	0	2	100	0	0	2
Public and Statutory Bodies	0	0	2	100	0	0	2
Private Companies	1	100	0	0	0	0	1
Total organisations	24	38	37	59	2	3	63
Individuals	15	47	15	47	2	6	32
Grand total of organisations and individuals	39	41	52	55	4	4	95

*Percentages may not total 100% exactly due to rounding

Chapter 8

Charter outcome 5: Repairs, maintenance and improvements

Table 8.1 Views on whether Charter outcome 5 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	25	83	5	17	0	0	30
Registered Social Landlords and their Representative Bodies	7	54	6	46	0	0	13
Local Authorities	9	75	3	25	0	0	12
Voluntary Groups	1	25	2	50	1	25	4
Public and Statutory Bodies	0	0	2	67	1	33	3
Private Companies	1	100	0	0	0	0	1
Total organisations	43	68	18	29	2	3	63
Individuals	21	66	10	31	1	3	32
Grand total of organisations and individuals	64	67	28	29	3	3	95

*Percentages may not total 100% exactly due to rounding

Chapter 9

Charter outcome 6: Estate management, anti-social behaviour, neighbour nuisance and tenancy disputes

Table 9.1 Views on whether Charter outcome 6 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	16	57	12	43	0	0	28
Registered Social Landlords and their Representative Bodies	3	21	11	79	0	0	14
Local Authorities	7	58	5	42	0	0	12
Voluntary Groups	0	0	1	100	0	0	1
Public and Statutory Bodies	0	0	3	100	0	0	3
Private Companies	1	100	0	0	0	0	1
Total organisations	27	46	32	54	0	0	59
Individuals	18	58	10	32	3	10	31
Grand total of organisations and individuals	45	50	42	47	3	3	90

*Percentages may not total 100% exactly due to rounding

Chapter 10

Charter outcomes 7, 8 and 9: Housing options

Table 10.1 Views on whether Charter outcomes 7, 8 and 9 should be kept exactly as they are or changed

Category	Keep exactly as they are		Change these outcomes		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	23	74	8	26	0	0	31
Registered Social Landlords and their Representative Bodies	8	67	4	33	0	0	12
Local Authorities	9		4		0	0	13
Voluntary Groups	0	0	2	100	0	0	2
Public and Statutory Bodies	0	0	2	67	1	33	3
Private Companies	1	100	0	0	0	0	1
Total organisations	41	66	20	32	1	2	62
Individuals	21	72	5	17	3	10	29
Grand total of organisations and individuals	62	68	25	27	4	4	91

*Percentages may not total 100% exactly due to rounding

Chapter 11

Charter outcome 10: Access to housing

Table 11.1 Views on whether Charter outcome 10 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	22	73	7	18	1	3	30
Registered Social Landlords and their Representative Bodies	6	55	5	45	0	0	11
Local Authorities	9	82	2	18	0	0	11
Voluntary Groups	0	0	2	100	0	0	2
Public and Statutory Bodies	1	50	1	50	0	0	2
Private Companies	1	100	0	0	0	0	1
Total organisations	39	68	17	30	1	2	57
Individuals	24	75	7	22	1	3	32
Grand total of organisations and individuals	63	71	24	27	2	2	89

*Percentages may not total 100% exactly due to rounding

Chapter 12

Charter outcome 11: Tenancy sustainment

Table 12.1 Views on whether Charter outcome 11 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	21	72	7	24	1	3	29
Registered Social Landlords and their Representative Bodies	4	33	7	58	1	8	12
Local Authorities	9	75	2	17	1	8	12
Voluntary Groups	0	0	2	100	0	0	2
Public and Statutory Bodies	1	33	2	67	0	0	3
Private Companies	1	100	0	0	0	0	1
Total organisations	36	61	20	34	3	5	59
Individuals	24	75	6	19	2	6	32
Grand total of organisations and individuals	60	66	26	29	5	5	91

*Percentages may not total 100% exactly due to rounding

Chapter 13

Charter outcome 12: Homeless people

Table 13.1 Views on whether Charter outcome 12 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	24	86	2	7	2	7	28
Registered Social Landlords and their Representative Bodies	7	88	0	0	1	12	8
Local Authorities	9	69	4	31	0	0	13
Voluntary Groups	1	25	3	75	0	0	4
Public and Statutory Bodies	1	50	1	50	0	0	2
Private Companies	1	100	0	0	0	0	1
Total organisations	43	77	10	18	3	5	56
Individuals	20	67	7	23	3	10	30
Grand total of organisations and individuals	63	73	17	20	6	7	86

*Percentages may not total 100% exactly due to rounding

Chapter 14

Charter standard 13: Getting good value from rents and service charges

Table 14.1 Views on whether Charter standard 13 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this standard		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	23	82	5	18	0	0	28
Registered Social Landlords and their Representative Bodies	6	43	7	50	1	77	14
Local Authorities	9	69	3	23	1	7	13
Voluntary Groups	0	0	2	100	0	0	2
Public and Statutory Bodies	2	67	1	33	0	0	3
Private Companies	0	0	1	100	0	0	1
Total organisations	40	66	19	31	2	3	61
Individuals	24	73	7	21	2	6	33
Grand total of organisations and individuals	64	68	26	28	4	4	94

*Percentages may not total 100% exactly due to rounding

Chapter 15

Charter outcomes 14 and 15: Rent and service charges

Table 15.1 Views on whether Charter outcomes 14 and 15 should be kept exactly as they are or changed

Category	Keep exactly as they are		Change these outcomes		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	18	62	11	38	0	0	29
Registered Social Landlords and their Representative Bodies	5	42	6	50	1	8	12
Local Authorities	8	62	4	31	1	8	13
Voluntary Groups	0	0	2	100	0	0	2
Public and Statutory Bodies	1	33	2	67	0	0	3
Private Companies	1	100	0	0	0	0	1
Total organisations	33	55	25	42	2	3	60
Individuals	21	68	8	26	2	6	31
Grand total of organisations and individuals	54	59	33	36	4	4	91

*Percentages may not total 100% exactly due to rounding

Chapter 16

Charter outcome 16: Gypsies/Travellers

Table 16.1 Views on whether Charter outcome 16 should be kept exactly as it is or changed

Category	Keep exactly as it is		Change this outcome		Don't know		Total no.
	No. of respondents	%	No. of respondents	%	No. of respondents	%
Tenants' and Residents' Groups and their Representative Bodies	17	63	7	26	3	11	27
Registered Social Landlords and their Representative Bodies	6	67	2	22	1	11	9
Local Authorities	9	69	3	23	1	8	13
Voluntary Groups	0	0	2	67	1	33	3
Public and Statutory Bodies	0	0	3	100	0	0	3
Private Companies	1	100	0	0	0	0	1
Total organisations	33	59	17	30	6	11	56
Individuals	17	57	7	23	6	20	30
Grand total of organisations and individuals	50	58	24	28	12	14	86

*Percentages may not total 100% exactly due to rounding