Coronavirus (Discretionary Compensation for Self-Isolation) Bill consultation: analysis and response

Scottish Government response

Financial concerns

Some of the comments set out feedback relating to the Scottish Government providing sufficient support for people self-isolating or relating to COVID-19 generally. Financial support would continue as provided throughout the pandemic through the Self-Isolation Support Grant. The Local Self-Isolation Assistance Service and National Assistance Helpline, run by local authorities continue to proactively contact those being asked to self-isolate to offer help, advice and assistance including help to access essential food and medication. However, there are also comments on how to improve existing services which, although outwith the scope of this Bill, will be considered by the team leading on isolation support services.

Applying and improving the accessibility and information for the Self-Isolation Grant

Some of the comments expressed concern at a lack of information and awareness regarding the Self-isolation Support Grant, Local Self-Isolation Assistance Service and National Assistance Helpline. They also asked that a Freephone number be made available rather than having to search online for information.

If you're self-isolating and need help, you can call the Scottish government's national assistance helpline on 0800 111 4000, Monday to Friday 9am to 5pm

In partnership with Local Authorities, we have also launched a Local Self-Isolation Assistance Service which will proactively get support to the people self-isolating who are likely to need it after they are asked by contact tracers to self-isolate; you can also call the Freephone number and get connected to your Local Self-Isolation Service.

Comments regarding wider promotion of the self-isolation support services will be provided to the team leading on isolation support services.

Impact on Local Authorities

Comments were received regarding the additional pressures placed on Local Authorities due to the high number of calls and grant applications received and the requirement for suitable funding to resource this service as well as continuing to provide normal services.

The Scottish Government continues to work closely with COSLA and Local Authorities, providing additional spending powers and funding to help safeguard our public services and restart our economy.

Supporting people shielding and facing hardships

Comments were received about how we can better support people who are shielding, as well as people facing financial hardships. The comments on how to improve existing services, although outwith the scope of this Bill, will be provided to the team leading on isolation support services.