The Crerar Review: the report of the independent review of regulation, audit, inspection and complaints handling of public services in Scotland

APPENDIX II: Bibliography

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Audit Commission, The Transition from CPA to CAA, including consultation on CPA. Public services consultation (Apr 2007)

Audit Scotland, How Government Works in Scotland. Audit Review (Nov 2002)

Audit Scotland: Submission on proportionate and risk-based scrutiny (2007) (Unpublished internal document)

Audit Scotland: The cost of external scrutiny of public services in Scotland: a preliminary analysis (2007) (Unpublished internal document)

Better Regulation Commission, Risk, Responsibility and Regulation - "Whose Risk is it Anyway?". (Oct 2006)

Better Regulation Executive, The Government's Policy on Inspection of Public Services (2003)

Better Regulation Task Force, Alternatives to Regulation (2004)

Better Regulation Task Force, Bridging the gap - Participation in Social Care Regulation (Sep 2004)

Better Regulation Task Force, Imaginative Thinking for Better Regulation (Sep 2003)

Better Regulation Task Force, Independent Regulators (Oct 2003)

Better Regulation Task Force, Regulation - Less is More, Reducing Burdens, Improving outcomes (March 2005)

Brodies LLP Management Consultancy: External audit and inspection arrangements in Scottish Local Government - COSLA, SOLACE and the Improvement Service (2007) (Unpublished internal document)

Byatt, I and M Lyons, The Role of External Review in Improving Performance. The Public Services Productivity Panel (Dec 2001) http://www.hm-treasury.gov.uk/pspp

Centre for Public Scrutiny, Ombudsmen as independent scrutineers. Research paper and report (Jun 2006)

Davies, HTO, S Nutley and A Powell, Regulating for Improvement in Public Services: a review of activity and issues. Centre for Public Policy and Management, University of St Andrews (June 2002)

Dixon, J. Regulating Health Care - the Way Forward. Kings Fund (2005). ISBN 1 8 57175409

Downe, J and S Martin, Regulation inside government: processes and impacts of inspection of local public services. The Policy Press 2007 ISSN 0305 5736: Policy and Politics vol 35 no 2 - 215-32 (2007)

HM Government, Audit and Accountability in Central Government. Response to Lord Sharman's REPORT - "Holding to Account" (Mar 2002)

HM Government, Transforming Public Services: Complaints, Redress and Tribunals. White Paper on reforming administrative justice regime (Jul 2004)

Hood, C and C Scott, "Regulating Government in a 'Managerial' Age: Towards a Cross-National Perspective", Discussion Paper No 1, Centre for Analysis of Risk and Regulation, London, London School of Economics and Political Science (2000)

Huxham, C and Vangen, S, Managing to collaborate: The theory and practice of collaborative advantage. Routledge (2005)

Ipsos/ MORI and University of Edinburgh, Scrutiny and the Public: Qualitative Study of Public Perspectives on Regulation, Audit, Inspection and Complaints Handling of Public services in Scotland, 2007

Midwinter, A and N McGarvey, In search of the regulatory state: evidence from Scotland. Public Administration Vol.79 No.4 pp.829-845 (2001)

Mulgan, R. Public Sector Reform in New Zealand: Issues of Public Accountability. http://apseg.anu.edu.au The Australian National University, Policy and Governance Discussion Paper 04-03

National Audit Office, Citizen Redress: What citizens can do if things go wrong with public services. Report by Comptroller and Auditor General (Mar 2005)

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Nottingham Policy Centre, Exploring Performance Regimes. Report for National audit Office

Office of Public Service Reform, Inspecting for Improvement: Developing a customer-focused approach (2003)

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Scottish Consumer Council: Complaints in Education. Research Report (Dec 2006)

Scottish Consumer Council: how do you rate your council? Research Report (Jan 2004)

Scottish Consumer Council: Layman's terms? The involvement of lay people in the inspection of public services. Research Report (2004)

Scottish Consumer Council: Literature Review on the Consumer Approach to Scrutiny (2006) (Unpublished internal document)

Scottish Government Analytical Services: A map of the scrutiny landscape in Scotland (2006) (Unpublished internal document)

Scottish Government Performance and Innovation Unit, Scrutiny of the Public Sector in Scotland: Final Report. (July 2006)

Scottish Parliament Finance Committee: Inquiry into Accountability and Governance. Committee's 7th Report (Session 2) (2006)

Scottish Public Services Ombudsman: The Place of Complaint Handling in the Scrutiny Landscape (2007) (Unpublished internal document)

Scottish Public Services Ombudsman, Valuing Complaints. (2007)

Scrivens, E. "Joined up Regulators and Risk Based Audit" Paper (Apr 2007)

Scrivens, E. The bureaucratic burden in the NHS. NHS Confederation (2007)

Lord Sharman of Redlynch, Holding to Account - The Review of Audit & Accountability for Central Government. (Feb 2001)

Walshe, K. And Sm Shortell, Health Service Management Research, (London: May 2004). Volume 17, Issue 2; Pg 79, 21 Pages