Delivery Assurance Group (DAG) report: regulatory period 2015 to 2021

Report summarising what has been achieved for Scottish Water customers during the regulatory period 2015 to 2021.


Footnotes

1. Scottish Water's investment Directions for 2015-21

2. The Group is chaired by the Scottish Government and operates under terms of reference agreed by Ministers.

3. DAG comprises the main stakeholders in the water industry: Scottish Government (SG), Scottish Water (SW), the Water Industry Commission for Scotland (WICS), Scottish Environment Protection Agency (SEPA), Citizens Advice Scotland (CAS), Scottish Public Services Ombudsman (SPSO) and the Drinking Water Quality Regulator (DWQR). The Group is chaired by the Scottish Government and operates under terms of reference agreed by Ministers.

4. Sampling at customers' taps was suspended in March 2020 in-line with Covid-19 restrictions. Regulatory Supply Zone samples move to service reservoirs or water treatment works (where there wasn't a service reservoir in the zone).

5. [Investment to be considered through the IPPF relates to enhancement, flooding, growth, asset replacement and planned refurbishment and repair – known as 'Tier 2'. Broadly recurring expenditure (known as 'Tier 1'), such as operating costs, PFI contract fees, interest costs and responsive repair and refurbishment will not be determined through the new framework.]

6. As set out by Christopher Hodges (Professor of Justice Systems and Fellow of Wolfson College, the University of Oxford) in "Law and Corporate Behaviour: Integrating Theories of regulation, Enforcement, Compliance and Ethics" Hart Publishing 2015.

7. Business needs

Contact

Email: waterindustry@gov.scot

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