Developing the Social Security Charter: visual summary

The Charter – What should it cover?

The Charter is based on a list of "principles" from the Social Security (Scotland) Act.

These principles are about how the new social security system in Scotland should run, to make sure it is fair and works for everyone who might need it.

We asked the Core Group to think about these principles and what they might mean in practice.

The Core Group came up with a list of statements about what the principles mean. This list covers 5 important areas:

• Clients

• Processes

• Wider culture

• Staff behaviour

• Systems

The list became a checklist for what people wanted to be in the Charter.