Publication - Research and analysis

Disability benefits evaluation: supporting information

Published: 19 September 2023
Directorate: Tackling Child Poverty and Social Justice Directorate
Topic: Equality and rights
ISBN: 9781835211601

In line with our evaluation strategy, this report is a policy impact evaluation of the supporting information aspect of the application process in the context of the devolved disability benefits

Supporting documents

Annex C – Tables from Client Survey Analyses

Table S1 Did you get any help or support to complete your application?
	Frequency	Proportion
Yes	1044	38%
No	1684	62%
Total	2728

Table S2 Who gave you support to complete your application? (Select all that apply)
	Frequency	Proportion
Friends or family	424	41%
Social Security Scotland	347	33%
Citizens Advice Scotland	112	11%
Welfare rights (for example, your local council)	73	7%
Money help (for example, Money Advice Service)	31	3%
Housing support	11	1%
Health services	79	8%
Advocacy services	29	3%
Total Responses to Question	1042

Table S3 How much do you agree or disagree with the following? : It was easy to get support from Social Security Scotland to complete your application
Responses	Frequency	Proportion
Strongly agree or Agree	326	94%
Neither agree nor disagree	14	4%
Disagree or Strongly disagree	6	2%
Total	346

Table S4 Thinking about your experience of including Supporting Information, how much do you agree or disagree that
	Strongly agree/ agree	Neither disagree/ agree	Strongly disagree/ disagree	Totals
It was clear what information I should supply	1796 (80%)	300 (13%)	137 (6%)	2233
It was easy to get the Supporting Information I wanted	1571 (71%)	382 (17%)	255 (12%)	2208
It was clear how to include the Supporting Information	1874 (84%)	244 (11%)	102 (5%)	2220
It was easy to provide Supporting Information	1745 (78%)	310 (14%)	171 (8%)	2226

Table S5 Why did Social Security Scotland call you after you had submitted your application?
		Frequency	Proportion
To ask for more supporting information	No	881	63%
	Yes	529	38%
	Total	1410

Table S6 Why did you provide the supporting information that you did?
		Frequency	Proportion
I wanted to provide other information but could not get it	0	2082	94%
	1	133	6%
	Total	2215

Table S7 Thinking about your experience with Social Security Scotland since 1 September 2022...How much do you agree or disagree with the following statements?
	Strongly agree or agree	Neither agree nor disagree	Strongly disagree or disagree	Totals
Social Security Scotland treated me with dignity	2562 (88%)	253 (9%)	87 (3%)	2902
Social Security Scotland treated me fairly	2471 (85%)	259 (9%)	165 (6%)	2895
Social Security Scotland treated me with respect	2573 (88%)	242 (8%)	93 (3%)	2908

Table S8 Crosstab showing type of supporting information provided broken down by successfulness in receiving an award
	Award	No Award	Totals
Confirmation of diagnosis	1264 (92%)	118 (9%)	1382
Test results	479 (93%)	39 (8%)	518
Medical or social work reports	1073 (92%)	90 (8%)	1163
Care plans	146 (97%)	5 (3%)	151
Information from another person who knows you/your child	442 (93%)	31 (7%)	473
Total	1857	189

Table S9 Thinking about receiving the no award decision on your application, how much do you agree or disagree that it was clear why your application had been unsuccessful?
Responses	Frequency and proportion
Strongly agree or Agree	50 (19%)
Neither agree nor disagree	53 (20%)
Disagree or Strongly disagree	163 (61%)
Total	266

Table S9 After you had submitted you application for CDP/ ADP, did you receive a call from Social Security Scotland to ask for more information or to clarify something?
	CDP applicants	ADP applicants	Both ADP and CDP applicants
Yes	275 (48%)	1137 (57%)	1412 (55%)
No	293 (52%)	872 (43%)	1165 (45%)
Total	568	2009	2577

Table S10. Thinking about when you received the call from Social Security Scotland, how much do you agree or disagree with…?
		Frequency and proportion
It was clear what was going to happen next	Strongly agree or Agree	1107 (81%)
	Neither agree nor disagree	161 (12%)
	Disagree or Strongly disagree	106 (8%)
	Total	1374

Table S11 Thinking about your experience with Social Security Scotland since 1 September 2022...: How much do you agree or disagree with the following statements?
	Agree or strongly agree	Neither agree nor disagree	Disagree or strongly disagree	Total
Social Security Scotland treated me with dignity	2562 (88%)	253 (9%)	87 (3%)	2902
Social Security Scotland treated me fairly	2471 (85%)	159 (9%)	165 (6%)	2895
Social Security Scotland treated me with respect	2573 (88%)	242 (8%)	93 (3%)	2908

Table S12 Thinking about when you made your application for CDP/ ADP, how much do you agree or disagree with the following?: I was treated fairly and respectfully throughout the application process
	CDP applicants	ADP applicants	Both ADP and CDP applicants
Agree or strongly agree	518 (83%)	1857 (86%)	2375 (85%)
Neither agree nor disagree	75 (12%)	195 (9%)	270 (10%)
Disagree or strongly disagree	31 (5%)	121 (6%)	152 (5%)
Total	624	2173	2797

Table S13 Thinking about the decision made on your application for Child Disability Payment since 1 September 2022...
	Strongly agree or agree	Neither agree or disagree	Strongly disagree or disagree	Total
It was explained clearly	507 (88%)	41 (7%)	26 (5%)	574
I understood the decision	517 (90%)	31 (5%)	24 (4%)	572

Table S14 After any of your unsuccessful applications, did you... (select all that apply)?
		Frequency and proportion
Take no further action	0	125 (43%)
	1	165 (57%)
	Total	290

Table S15 Crosstab showing those who received an award vs. those who did not, broken down by the type of supporting information they submitted in their application.
	Received an award?		Total
	Yes	No	Total
Supplied "Confirmation of diagnosis" only	305 (89%)	39 (11%)	344
Supplied "Information from another person who knows you / your child" only	92 (93%)	7 (7%)	99

Table S16 Thinking about your contact with Social Security Scotland staff since 1 September 2022, how much do you agree or disagree with the following?:
	Strongly agree or agree	Neither agree nor disagree	Strongly disagree or disagree	Totals
I was treated with kindness	1716 (94%)	81 (4%)	30 (2%)	1827
I felt trusted	1553 (87%)	152 (8%)	87 (5%)	1792
I trusted staff	1586 (87%)	157 (9%)	76 (4%)	1819
Staff listened to me	1631 (90%)	103 (6%)	88 (5%)	1822
Staff made me feel comfortable	1622 (90%)	127 (7%)	64 (4%)	1813
Staff were able to help me	1540 (85%)	136 (7%)	140 (8%)	1816

Table S17 Thinking about when you received the call from Social Security Scotland, how much do you agree or disagree with the following?
	Strongly agree or agree	Neither agree nor disagree	Strongly disagree or disagree	Totals
It was clear why Social Security Scotland called me	1269 (91%)	76 (5%)	44 (3%)	1389
The person I spoke to listened to me	1264 (93%)	50 (4%)	48 (4%)	1362
I trusted the person I spoke to	1177 (85%)	151 (11%)	54 (4%)	1382
I felt comfortable sharing my information	1222 (88%)	114 (8%)	47 (3%)	1383
It was clear what was going to happen next	1107 (81%)	161 (12%)	106 (8%)	1374

Table S18 Thinking about when you made your application for CDP/ ADP, how much do you agree or disagree with the following? The eligibility criteria was clear before you applied.
	CDP applicants	ADP applicants	Both ADP and CDP applicants
Agree or strongly agree	455 (72%)	1552 (72%)	2007 (72%)
Neither agree nor disagree	100 (16%)	359 (17%)	459 (16%)
Disagree or strongly disagree	75 (12%)	257 (12%)	332 (12%)
Total	630	2168	2798

Table S19 Thinking about when you made your application for CDP/ ADP, how much do you agree or disagree with the following?: The application process enabled you to fully explain your / your child's care and mobility needs
	CDP applicants	ADP applicants	Both ADP and CDP applicants
Agree or strongly agree	507 (81%)	1632 (75%)	2139 (76%)
Neither agree nor disagree	60 (10%)	250 (11%)	310 (11%)
Disagree or strongly disagree	63 (10%)	301 (14%)	364 (13%)
Total	630	2183	2814

Table S20 Did you ask Social Security Scotland to collect any Supporting Information on your behalf?
	Frequency and proportion
Yes - when I first applied	478 (22%)
Yes - when Social Security Scotland contacted me to ask for further information	115 (5%)
Yes - both when I first applied and when Social Security Scotland contacted me	145 (7%)
No	1074 (49%)
Can't remember / don't know	400 (18%)
Total	2212

Table S21 Thinking about your experience with Social Security Scotland since 1 September 2022...: I feel I can trust Social Security Scotland
	Frequency and proportion
Strongly agree or Agree	2298 (80%)
Neither agree nor disagree	454 (16%)
Disagree or Strongly disagree	136 (5%)
Total	2888

Table S22 Did you agree with the decision made on your application for CDP/ ADP since 1 September 2022?
	CDP applicants	ADP applicants	Both ADP and CDP applicants
Agreed with decision	514 (87%)	1802 (84%)	2316 (85%)
Did not agree with decision	77 (13%)	344 (16%)	15%
Total	591	2146	2737

Table S23 Crosstab showing those who provided supporting information, broken down by type of disability.
Type of disability	Frequency and proportion	Total
Vision (for example blindness or partial sight)	106 (86%)	123
Hearing (for example deafness or partial hearing)	126 (91%)	138
Mobility (for example walking short distances or climbing stairs)	1101 (90%)	1230
Dexterity (for example lifting or carrying objects, using a keyboard)	532 (90%)	589
Learning or understanding or concentrating	458 (88%)	522
Mental health	901 (88%)	1029
Memory	479 (90%)	534
Stamina or breathing or fatigue	734 (89%)	828
Socially or behaviourally (for example associated with Autism, attention deficit disorder or Aspergers' syndrome)	240 (90%)	267

Table S24 Crosstab showing those who provided supporting information, broken down by number of areas affected
Number of areas affected	Frequency and proportion	Total
1	251 (85%)	297
2-3	659 (89%)	742
4-6	501 (90%)	557
7-9	57 (86%)	66

Table S25 Crosstab showing whether individual provided supporting information, broken down by whether they received an award
	CDP		ADP
	Supplied SI	Did not supply SI	Supplied SI	Did not supply SI
Received an award	442 (95%)	28 (82%)	1416 (89%)	143 (69%)
Did not receive an award	25 (5%)	6 (18%)	167 (11%)	63 (31%)
Totals	467	34	1583	206

Table S26 Crosstab for how SI was submitted by gender, age, and ethnicity
		Online	Post	In person	Totals
Gender	Man	435 (70%)	167 (27%)	36 (6%)	623
Gender	Woman	1108 (74%)	383 (25%)	39 (3%)	1510
Age	16-34	325 (83%)	74 (19%)	10 (3%)	390
	35-54	827 (76%)	254 (23%)	32 (3%)	1092
	55+	401 (61%)	223 (34%)	33 (5%)	656
Ethnicity	White	1495 (73%)	521 (25%)	70 (3%)	2050
Ethnicity	Minority Ethnic	42 (62%)	19 (28%)	5 (7%)	68

Table S27 Crosstab for how SI was submitted by SIMD Quintile, Rurality, and Household Income
		Online	Post	In person	Totals
SIMD Quintile	1-2	347 (70%)	234 (27%)	36 (4%)	793
	3	94 (74%)	94 (29%)	8 (3%)	326
	4-5	126 (73%)	126 (26%)	17 (3%)	493
Rurality	Urban	1049 (72%)	379 (26%)	55 (4%)	1466
Rurality	Rural	191 (72%)	81 (31%)	6 (2%)	264
Household income	£15,599-	414 (70%)	154 (26%)	21 (4%)	589
	£15,600 – £36,399	345 (80%)	97 (22%)	19 (5%)	434
	£36,400+	166 (83%)	39 (20%)	1 (1%)	199

Table S28 Crosstab for how SI was submitted by type of disability
	Online	Post	In person	Totals
Vision (e.g., blindness or partial sight)	63 (59%)	45 (42%)	8 (8%)	107
Hearing (e.g., deafness or partial hearing)	94 (71%)	32 (24%)	6 (5%)	132
Mobility (e.g., walking short distances or climbing stairs)	801 (71%)	300 (27%)	49 (4%)	1122
Dexterity (e.g., lifting or carrying objects, using a keyboard)	382 (70%)	152 (28%)	28 (5%)	544
Learning or understanding or concentrating	348 (72%)	141 (29%)	20 (4%)	487
Mental Health	747 (74%)	247 (25%)	37 (4%)	1007
Memory	362 (73%)	138 (28%)	13 (3%)	499
Socially or behaviourally (for example associated with Autism, attention deficit disorder or Aspergers' syndrome)	208 (79%)	58 (22%)	13 (3%)	265
Breathing, fatigue, stamina	522 (71%)	213 (29%)	28 (4%)	737

Table S29 Crosstab for how SI was submitted by number of areas affected
	Online	Post	In person	Totals
1	232 (76%)	67 (22%)	8 (3%)	304
2-3	492 (71%)	178 (26%)	29 (4%)	691
4-6	377 (73%)	142 (27%)	19 (4%)	517
7-9	41 (68%)	18 (30%)	3 (1%)	60

Table S30 Crosstab for type of SI submitted by type of disability
	Confirmation of diagnosis	Test results	Medical or social work reports	Care plans	Information from another person who knows you/ your child	Totals
Vision (e.g., blindness or partial sight)	81 (78%)	50 (47%)	73 (68%)	6 (7%)	30 (28%)	107
Hearing (e.g., deafness or partial hearing)	101 (77%)	55 (42%)	80 (61%)	12 (9%)	29 (22%)	132
Mobility (e.g., walking short distances or climbing stairs)	781 (70%)	336 (30%)	640 (57%)	55 (5%)	218 (20%)	1119
Dexterity (e.g., lifting or carrying objects, using a keyboard)	398 (73%)	198 (36%)	337 (62%)	25 (5%)	124 (23%)	544
Learning or understanding or concentrating	345 (71%)	152 (31%)	297 (61%)	31 (6%)	134 (28%)	486
Mental Health	651 (65%)	253 (25%)	603 (60%)	66 (7%)	241 (24%)	1004
Memory	351 (70%)	153 (31%)	308 (62%)	29 (6%)	122 (24%)	497
Socially or behaviourally (for example associated with Autism, attention deficit disorder or Aspergers' syndrome)	208 (71%)	57 (22%)	167 (63%)	29 (9%)	72 (27%)	265
Breathing, fatigue, stamina	527 (72%)	242 (33%)	429 (58%)	31 (4%)	163 (22%)	736

Table S31 Crosstab for type of SI submitted by number of areas affected
	Confirmation of diagnosis	Test results	Medical or social work reports	Care Plans	Information from another person who knows you/ your child	Totals
1	194 (64%)	59 (19%)	151 (50%)	13 (4%)	57 (19%)	305
2-3	464 (67%)	171 (25%)	385 (56%)	31 (5%)	131 (19%)	689
4-6	364 (71%)	169 (33%)	327 (63%)	32 (6%)	130 (25%)	516
7-9	48 (80%)	27 (45%)	36 (60%)	5 (8%)	17 (28%)	60

Table S32 Crosstab for where obtained SI by type of disability: Part 1
	Vision	Hearing	Mobility	Dexterity	Learning or understanding or concentrating
A hospital (including from doctors, consultants or nurses)	71 (66%)	96 (73%)	708 (63%)	365 (67%)	270 (56%)
A GP	73 (68%)	90 (69%)	752 (67%)	361 (67%)	305 (63%)
A social worker	2 (2%)	3 (2%)	21 (2%)	12 (2%)	16 (3%)
A therapist (including occupational or physiotherapists)	18 (17%)	37 (28%)	243 (22%)	136 (25%)	142 (29%)
School, College or Nursery	3 (3%)	3 (2%)	24 (2%)	13 (2%)	26 (5%)
A support worker	2 (2%)	5 (4%)	44 (4%)	22 (4%)	32 (7%)
A family member	17 (16%)	19 (15%)	130 (12%)	72 (13%)	87 (18%)
A friend or neighbour	5 (5%)	6 (5%)	32 (3%)	21 (4%)	31 (6%)
An unpaid carer or childminder	3 (3%)	3 (3%)	12 (1%)	8 (2%)	8 (2%)
A volunteer from a group or activity that you go to	2 (2%)	2 (2%)	12 (1%)	8 (2%)	8 (2%)
Totals	107	131	1118	543	484

Table S33 Crosstab for where obtained SI by type of disability: Part 2
	Mental Health	Memory	Social or Behavioural	Breathing, fatigue, stamina
A hospital (including from doctors, consultants or nurses)	518 (52%)	281 (57%)	131 (49%)	465 (63%)
A GP	664 (66%)	323 (65%)	159 (60%)	485 (66%)
A social worker	33 (3%)	14 (3%)	15 (6%)	10 (1%)
A therapist (including occupational or physiotherapists)	264 (26%)	135 (27%)	94 (36%)	157 (21%)
School, College or Nursery	65 (6%)	21 (4%)	18 (7%)	17 (2%)
A support worker	67 (7%)	28 (6%)	24 (9%)	31 (4%)
A family member	132 (13%)	79 (16%)	44 (17%)	97 (13%)
A friend or neighbour	45 (5%)	23 (5%)	10 (4%)	31 (4%)
An unpaid carer or childminder	10 (1%)	7 (1%)	2 (1%)	10 (1%)
A volunteer from a group or activity that you go to	15 (2%)	5 (1%)	2 (1%)	9 (1%)
Totals	1006	497	265	734

Table S34 Crosstab for where obtained SI from by CDP or ADP.
	CDP	ADP
A hospital (including from doctors, consultants or nurses)	337 (63%)	969 (58%)
A GP	142 (27%)	1112 (66%)
A social worker	55 (10%)	26 (2%)
A therapist (including occupational therapists or physiotherapists)	164 (31%)	366 (22%)
School, College or Nursery	225 (43%)	12 (1%)
A support worker	50 (9%)	59 (4%)
A family member	22 (4%)	208 (12%)
A friend or neighbour	8 (2%)	53 (3%)
An unpaid carer or childminder	4 (1%)	16 (1%)
A volunteer from a group or activity that you go to	5 (1%)	16 (1%)
Totals	532	1683

Table S35 Crosstab for where obtained SI from by number of areas affected
	1 area affected	2-3 areas affected	4-6 areas affected	7-9 areas affected
A hospital (including from doctors, consultants or nurses)	148 (49%)	396 (57%)	307 (60%)	43 (73%)
A GP	179 (59%)	440 (64%)	347 (67%)	39 (66%)
A social worker	7 (2%)	15 (2%)	16 (3%)	1 (2%)
A therapist (including occupational or physiotherapists)	57 (19%)	130 (19%)	156 (30%)	14 (24%)
School, College or Nursery	26 (9%)	32 (5%)	18 (4%)	-
A support worker	14 (5%)	21 (3%)	38 (7%)	-
A family member	29 (10%)	76 (11%)	73 (15%)	13 (22%)
A friend or neighbour	6 (2%)	15 (2%)	25 (5%)	5 (9%)
An unpaid carer or childminder	2 (1%)	7 (1%)	7 (1%)	1 (2%)
A volunteer from a group or activity that you go to	1 (-%)	6 (1%)	9 (2%)	-
Totals	304	690	516	59

Table S36 Crosstab for where SI was obtained from by gender, age, and ethnicity

	Gender		Age			Ethnicity
	Man	Woman	16-34	35-54	55+	White	Minority Ethnic
A hospital (including from doctors, consultants or nurses)	379 (61%)	876 (58%)	213 (55%)	463 (58%)	412 (63%)	1192 (58%)	48 (72%*)
A GP	398 (64%)	809 (54%)	209 (54%)	571 (52%)	428 (66%)	1175 (64%)	25 (37%*)
A social worker	21 (4%)	58 (4%)	18 (5%)	52 (5%)	7 (1%)	70 (3%)	8 (12%*)
A therapist (including occupational or physiotherapists)	125 (20%)	386 (26%)	118 (30%)	264 (24%)	225 (21%)	491 (24%)	17 (25%*)
School, College or Nursery	20 (3%)	205 (14%)	63 (16%)	162 (15%)	7 (1%)	211 (10%)	16 (24%*)
A support worker	30 (5%)	75 (5%)	31 (8%)	61 (6%)	15 (2%)	98 (5%)	8 (12%*)
A family member	58 (9%)	163 (11%)	52 (13%)	103 (9%)	70 (11%)	216 (11%)	7 (11%*)
A friend or neighbour	19 (3%)	42 (3%)	8 (2%)	37 (3%)	14 (6%)	59 (3%)	-
An unpaid carer or childminder	8 (1%)	12 (1%)	2 (1%)	14 (1%)	4 (1%)	18 (1%)	-
A volunteer from a group or activity that you go to	5 (1%)	14 (1%)	4 (1%)	15 (1%)	2 (-%)	18 (1%)	2 (3%)
Totals	623	1507	391	1092	452	2048	67

* This group has a very small number, n = 67

Table S37 Crosstab for where SI was obtained from, broken down by SIMD, rurality, and household income
	SIMD Quintile			Rurality		Household income
	1-2	3	4-5	Urban	Rural	£15,599-	£15,600 – £36,399	£36,400+
A hospital (including from doctors, consultants or nurses)	470 (53%)	211 (65%)	328 (66%)	857 (59%)	167 (63%)	315 (54%)	255 (58%)	126 (63%)
A GP	521 (59%)	179 (55%)	262 (69%)	832 (57%)	149 (56%)	362 (62%)	243 (56%)	96 (48%)
A social worker	28 (3%)	18 (6%)	22 (4%)	52 (4%)	17 (6%)	28 (5%)	16 (4%)	13 (7%)
A therapist (including occupational or physiotherapists)	194 (22%)	89 (27%)	127 (33%)	350 (24%)	64 (24%)	133 (23%)	126 (29%)	45 (23%)
School, College or Nursery	91 (10%)	33 (10%)	51 (10%)	154 (11%)	24 (9%)	64 (11%)	51 (12%)	36 (18%)
A support worker	54 (6%)	18 (6%)	16 (3%)	84 (6%)	5 (2%)	45 (8%)	19 (4%)	6 (3%)
A family member	81 (9%)	40 (12%)	46 (9%)	146 (10%)	25 (9%)	49 (7%)	45 (10%)	23 (12%)
A friend or neighbour	24 (3%)	6 (2%)	14 (3%)	39 (3%)	5 (2%)	26 (4%)	9 (2%)	4 (2%)
An unpaid carer or childminder	8 (1%)	6 (2%)	4 (1%)	16 (1%)	2 (1%)	8 (1%)	5 (1%)	2 (3%)
A volunteer from a group or activity that you go to	12 (1%)	4 (1%)	3 (1%)	16 (1%)	3 (1%)	8 (1%)	3 (1%)	1 (1%)
Totals	883	325	494	1465	265	588	436	199

Table S38 Crosstab for ease and clarity of supporting information process by type of disability
	Agree/strongly agree
	It was clear what information I should supply	It was easy to get the supporting information I wanted	It was clear how to include the supporting information	It was easy to provide supporting information	Totals
Vision (e.g., blindness or partial sight)	75 (68%)	68 (62%)	87 (78%)	77 (69%)	110-111
Hearing (e.g., deafness or partial hearing)	97 (75%)	85 (65%)	104 (80%)	92 (70%)	130-131
Mobility (e.g., walking short distances or climbing stairs)	917 (81%)	788 (71%)	956 (85%)	881 (78%)	1117-1132
Dexterity (e.g., lifting or carrying objects, using a keyboard)	427 (78%)	356 (66%)	455 (83%)	408 (74%)	538-548
Learning or understanding or concentrating	368 (76%)	304 (63%)	397 (83%)	356 (74%)	480-484
Mental Health	794 (79%)	660 (66%)	846 (84%)	767 (76%)	1000-1012
Memory	385 (77%)	330 (66%)	412 (83%)	375 (75%)	499-502
Socially or behaviourally (e.g., associated with Autism, attention deficit disorder or Aspergers' syndrome)	193 (75%)	159 (61%)	214 (82%)	193 (73%)	257-263
Breathing, fatigue, stamina	573 (77%)	494 (67%)	622 (84%)	556 (75%)	737-745

Table S39 Crosstab for easy and clarity of supporting information process by number of areas affected
	Agree/strongly agree
Number of areas affected	It was clear what information I should supply	It was easy to get the supporting information I wanted	It was clear how to include the supporting information	It was easy to provide supporting information	Totals
1	261 (85%)	235 (79%)	277 (90%)	257 (83%)	306
2-3	555 (80%)	477 (69%)	570 (82%)	540 (78%)	694
4-6	398 (75%)	333 (65%)	434 (84%)	386 (74%)	520
7-9	44 (76%)	36 (61%)	50 (83%)	41 (70%)	58

Table S40 Who gave you support to complete your application? (Select all that apply)
	Frequency and Proportion
Friends or family	424 (41%)
Social Security Scotland	347 (33%)
Citizens Advice Scotland	112 (11%)
Welfare rights (for example, your local council)	73 (7%)
Money help (for example, Money Advice Service)	31 (3%)
Housing support	11 (-%)
Health services	79 (8%)
Advocacy services	29 (3%)
Totals	1042

Table S41 Thinking about when you made your application… Filling in and submitting the application(s) did not take too long
	CDP	ADP	CDP and ADP
Agree or strongly agree	356 (56%)	1318 (59%)	1674 (59%)
Neither agree nor disagree	98 (15%)	404 (18%)	502 (18%)
Disagree or strongly disagree	180 (28%)	499 (22%)	679 (24%)
Total	634	2221	2855

Table S41 Thinking about when you made your application… The application process was clear
	CDP	ADP	CDP and ADP
Agree or strongly agree	506 (79%)	1826 (81%)	2332 (81%)
Neither agree nor disagree	67 (10%)	233 (10%)	300 (10%)
Disagree or strongly disagree	70 (11%)	192 (9%)	262 (9%)
Total	643	2251	2894

Table S42 Why did you ask Social Security Scotland to collect Supporting Information on your behalf?
	Frequency and proportion
I thought they could collect the information faster than me	0	386 (53%)
	1	344 (47%)
	Total	730

Table S43 Crosstab for whether individuals received an award, broken down by "Thinking about your experience with Social Security Scotland since 1 September 2022...: I feel I can trust Social Security Scotland"
	Received an award
	Yes	No
Strongly agree or Agree	1976 (87%)	94 (34%)
Neither agree nor disagree	276 (12%)	105 (38%)
Disagree or Strongly disagree	32 (1%)	78 (28%)
Total	2284	277

Table S44 Crosstab for whether individuals received an award, broken down by "Thinking about your experience with Social Security Scotland since 1 September 2022..."
		Received an award
		Yes	No
Social Security Scotland treated me with dignity	Strongly agree or Agree	2158 (94%)	141 (50%)
	Neither agree nor disagree	111 (5%)	93 (33%)
	Disagree or Strongly disagree	23 (1%)	47 (17%)
Total		2292	281
Social Security Scotland treated me fairly	Strongly agree or Agree	2142 (94%)	86 (30%)
	Neither agree nor disagree	104 (5%)	100 (35%)
	Disagree or Strongly disagree	40 (2%)	97 (34%)
Total		2286	283
Social Security Scotland treated me with respect	Strongly agree or Agree	2167 (95%)	142 (51%)
	Neither agree nor disagree	98 (4%)	95 (34%)
	Disagree or Strongly disagree	29 (1%)	44 (16%)
Total		2294	281

How to access background or source data

The data collected for this social research publication may be made available on request, subject to consideration of legal and ethical factors. Please contact Stefania.Pagani@gov.scot for further information.

Contact

Email: Stefania.Pagani@gov.scot

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Information

Annex C – Tables from Client Survey Analyses

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