General Practice Access Short Life Working Group: access principles - easy read
Easy read version of the General Practice access principles paper.
The Principles for Access to General Practice - Easy Read version
The main principles
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General Practice is a place where General Practitioners (GPs), nurses and other medical professionals, treat sick people. This is your doctor surgery.
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Access is fair and inclusive. Care should be person-centred and based on what matters to you.
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You should have some choice about how you access services.
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Services should be friendly, kind and understanding.
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They should help to get the right care from right person.
Additional principles
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You should be supported to improve your own health and wellbeing by:
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- Better understanding your own health.
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- Using online services such as NHS Inform.
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- Accessing other services such as Opticians or Dentists.
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General Practices can see people who have urgent needs.
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How to contact General Practice teams should be clear and accessible.
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Receptionists should help you to find the best service to meet their needs.
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You might be cared for by different teams in the practice. This is called multi-disciplinary team, for example a Nurse practicioner or physiotherapist.
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You should understand and trust the different teams. This might mean less people needing to see a doctor.
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People with complex needs should receive ongoing care from trusted healthcare staff.
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General Practice should not only focus on symptoms of illness. They should treat you as a person. They should listen to your life experiences.
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You should have a positive and trusting relationship with your General Practice team. Practices should welcome and listen to feedback from people accessing care.
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General Practices will use digital services to meet people’s needs. They should support people who struggle with technology.
Contact
Email: nicola.rae2@gov.scot
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