National Care Service - keeping care support local part 2 – community health care: regional forums - easy read findings summary
In summer 2023, we held events across Scotland as part of our work to co-design the National Care Service (NCS). The events covered different themes. This easy read report contains feedback on the Keeping care support local part 2 - community health care theme.
Following rules
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g24.jpg)
People said it was important for all health and social care services to follow the same rules.
This means:
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g25.jpg)
- Making sure everybody in the care system understands their responsibilities.
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g26.jpg)
Being open and honest about the care and support we are delivering and receiving
Making sure everybody in the care system understands their responsibilities.
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g27.jpg)
Staff should understand their roles and responsibilities. This will mean that health and social care services will be delivered well.
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g28.jpg)
This will help people trust services and know what to expect from them.
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g29.jpg)
Working to understand other departments and services would help staff understand different roles.
Being open about work and making sure it is easy to check
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g30.jpg)
People said that organisations need to be open with each other. This means more communication and trust.
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g31.jpg)
Organisations have different systems and ways to communicate. This means that organisations do not always know how to talk to each other.
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g32.jpg)
Some people suggested setting up a single point for all information. Staff could use this to find local services to meet people’s needs.
![](/binaries/content/gallery/publications/research-analysis/2023/09/easy-read-keeping-care-support-local-part-2-community-health-care-summary-findings-regional-forums/SCT082325047812_g33.jpg)
People said it was important this was kept up to date and correct.
Contact
Email: NCSdesign@gov.scot
There is a problem
Thanks for your feedback