National Care Service - keeping care support local part 2 – community health care: regional forums - easy read findings summary
In summer 2023, we held events across Scotland as part of our work to co-design the National Care Service (NCS). The events covered different themes. This easy read report contains feedback on the Keeping care support local part 2 - community health care theme.
Information sharing
People talked about how information is shared between staff. They also talked about information about available services.
People said there are excellent services. But people cannot access these services if they do not know about them.
People said there should be better ways to share people’s information in the NHS and social care services.
Technology is useful for accessing information. People said that following on from Covid-19 they have learned to use technology to help them.
People in the countryside are using digital technology to access services. They could not do this before.
Getting care online is not good for everyone. Some people find the technology hard to use. It is hard for them if this is the only way they can access services.
People said that digital technology can be expensive. Staff also need to be trained to use it properly.
Contact
Email: NCSdesign@gov.scot
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