National Care Service - making sure your voice is heard: regional forums - easy read findings summary
In summer 2023, we held events across Scotland as part of our work to co-design the National Care Service (NCS). The events covered different themes. This easy-read report contains feedback on the Making sure your voice is heard theme.
Support Planning
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Support Planning is making a plan for support from social care services.
What is working well?
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Carer centres are important as they provide information. Not all services are the same in all areas.
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Having a good conversation is important.
What is not working well?
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Not everyone knows how to get support.
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Services telling people about social care support are not the same across Scotland.
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Community hubs and community link workers were good services for those who used them.
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The support planning process can be stressful. People felt like they were being judged, which made them anxious.
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Assessments can happen without speaking to the individual.
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Support planning is not always done by qualified staff.
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Communication from social workers can be slow.
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People can be required to repeat the assessment process if they move to a new area. They cannot take their existing care with them.
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Not all staff are aware of the role and needs of unpaid carers.
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Most people said the lack of social work services was the main reason for many of the things that are not working well.
How can we make it better?
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Change the way people think about social care support. It should not be seen as a bad thing.
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Give people clear information.
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Make support services available earlier.
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Services should signpost to other local support like befriending services or local walking groups.
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Make a single contact to help manage the whole process. This could be a central helpline.
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Listen to everyone including family, friends, and services. This will let us see earlier if someone needs support.
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Have community-based supports so people can contact them.
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Work with the voluntary organisations as they provide services. This would help the council and NHS get good outcomes for people.
Contact
Email: NCSdesign@gov.scot
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