National Care Service - making sure your voice is heard: regional forums - easy read findings summary
In summer 2023, we held events across Scotland as part of our work to co-design the National Care Service (NCS). The events covered different themes. This easy-read report contains feedback on the Making sure your voice is heard theme.
Eligibility criteria
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Eligibility criteria is how we decide if someone needs care services or not. If we decide someone should get services, we say they are ‘eligible’.
What is working well?
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There were no positive comments about the eligibility criteria. People felt strongly that eligibility criteria does not work.
What is not working well?
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People are at crisis point before they can get the support they need.
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Eligibility is about money and resources rather than need.
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Moving care when people move to a different area was an issue.
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There is not enough awareness about self-directed support (SDS) options. People are not able to choose the best option for them.
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There are long waiting times for services
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Eligibility should be the same in all areas.
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Support planning should be flexible. People have different needs.
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Eligibility criteria does not include everyone that needs services.
How can we make it better?
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The system for eligibility criteria needs to change.
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There needs to be a standard method across Scotland.
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People need to be involved in decisions about their care.
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There should be a named and trusted social worker who knows the person. They will be able to re-assess the person’s needs when things change.
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There should be more accessible information about what will happen. This will help people to be prepared.
Contact
Email: NCSdesign@gov.scot
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