Emergency Department signposting/ redirection guidance

10. Recommendations

This guidance provides a framework to enable NHS Boards and Health and Social Care Partnerships to develop a consistent approach to signposting/redirection which supports patients to access the right care, in the right place.

• this process should be adapted to complement local services and regional requirements
• signposting/redirection practice should be accompanied by patient education and community information campaigns which highlight how to access care for different conditions
• access to Flow Navigation Centres via NHS 24 111 for urgent care not requiring immediate Emergency Department attendance should be promoted to support early signposting or remote assessment, avoiding attendance

It is recommended this guidance is adopted nationally by NHS Boards and Health and Social Care Partnerships across Scotland, to ensure consistency of approach. This is supported by local and national campaigns helping citizens to access the right care, in the right place.