Employment support services: customer charter - easy read
A lived experience panel was established to create this customer charter, which brought together users from groups likely to experience barriers to employment, including disabled people, ethnic minority groups and care experienced people.
What is our Charter and why do we need it?
A charter is a document that sets out what the Government is going to do.
This charter will set out a number of commitments to you.
It will tell you what to expect when you use No One Left Behind employment services.
The “our” in the charter means everyone from any background in Scotland who might need employment support services.
The Scottish Government want employment support to be available to everyone in Scotland when they need it.
The charter will also tell you how to give feedback on employment support or complain if you feel the commitments are not being met.
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