Employment support services: customer charter - easy read
A lived experience panel was established to create this customer charter, which brought together users from groups likely to experience barriers to employment, including disabled people, ethnic minority groups and care experienced people.
Who created this Charter?
Listening to the people who use employment support was the most important thing when creating this charter.
A Lived Experience panel was used in order to create the charter.
This is a group of people who use employment support services who met every month to help write the charter.
The Scottish Government felt it was important to include groups who are less likely to be employed in creating this document.
The Scottish Government did research to find out who these groups were and used organisations who speak for these groups to find out who should be on the panel.
Each of the different groups had an equal voice on the panel.
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