Publication - Advice and guidance
Employment support services: customer charter
The employability customer charter was co-designed with users of employability services and agreed by partners across the public, third and private sectors.
4. Who will be responsible for making sure the Charter commitments are being met?
The people and organisations delivering employability support services will be responsible for ensuring the Charter commitments are met.
Each of us also has a personal responsibility to make sure Our Charter is being delivered. This includes people who use services. To best meet your needs, and make sure we can deliver on these commitments, we need you to:
- Work with us to understand your circumstances.
- Help us by telling us if these commitments are not being delivered.
- Provide us with feedback on what went well or how we can improve.
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