Energy Consumers Commission: work plan - 2020 to 2021

6. Overview of Approaches

To meet our aims and objectives we intend to take the following approaches to best support improved consumer outcomes. Each of these approaches will be focused around the identified themes above.

1. Research and campaigns - deliver specific projects to address identified areas of consumer detriment (energy advocacy levy funded).

2. Support Scotland's grassroots organisations and facilitate direct discourse with energy consumers through a variety of forums.

3. Engage with decision making on behalf of consumers in Scotland, with a particular focus on key decision points in the energy market.

Scottish Government funding will be made available to support day-to-day costs and to fund activities associated with approaches 2 and 3. Specific projects under approach 1 will be funded through a proportion of this year's energy levy funding and will be completed by the end of this financial year. This will be tendered according to Scottish Government procurement guidelines/regulations to ensure best value and deliver high quality outputs.