Energy Consumers Commission: work plan - 2020 to 2021

8. Support for Grassroots Organisations

Grassroots organisations present a route to gaining granular insight into the issues affecting otherwise un-heard energy consumers. However, there are varying degrees of capacity within grassroots organisations as well as differing levels of knowledge of the powers and responsibilities of the various actors within the energy industry.

The ECC has an opportunity to tap into and co-ordinate the information and knowledge available in existing networks. By engaging with grassroots organisations across existing networks to share their knowledge, we can ensure that the goals of the ECC will more effectively align with the outcomes needed for all Scottish Consumers.

Depending on the scope of existing grassroots organisations, both in geographic communities or communities of interest, there may be a development or coordination role for the ECC.

Issues for consumers using the services of grassroots organisations will be brought to the attention of the ECC, including through work that is tendered externally, allowing groups representing a wide range of interests to contribute to national, strategic decisions and priorities. In order to reach across under-served communities, we will ensure that communication is as accessible as possible online and via any other relevant platforms

Information will also be disseminated to grass roots networks from the ECC to ensure that grassroots groups are aware of national-scale strategic priorities, the roles and responsibilities of all relevant parties, and what support programmes are available.

Actions:

• The ECC will map existing grassroots networks to determine what coverage exists in already available networks.
• The ECC will then enable the integration of the consumer voice into decision making and will ensure that grassroots organisations are informed of market changes and opportunities to influence.