Attend Anywhere / Near Me video consulting service evaluation 2019-2020: summary report

Abbreviations and Glossary of Terms

Attend Anywhere: Video call system and service designed to support remote health and care consultations

HSW: Healthcare Support Worker

Hub site: The location where the clinician is based during the video consultation

Internet browser: A piece of software installed on a computer system / computers that provides access to the internet and websites.

IT: Information Technology

MS: Multiple Sclerosis

NASSS: Non-adoption, Abandonment and Challenges to Scale-up, Spread and Sustainability – an analytical framework developed to explain individual and organisational challenges to adoption and sustained use of technology-supported programmes in health and care.

NHS Health Boards: NHS Scotland has 14 territorial Health Boards, which cover specific geographical areas. They are responsible for the protection and improvement of their population's health, and for the delivery of frontline healthcare services. There are also 7 Special NHS Boards.

NHS Near Me: National branding name in Scotland for the video consultation services using the Attend Anywhere platform

Primary care: Primary health care is the first point of contact with the NHS. It includes community-based services provided by, for example, GPs, community nurses, pharmacists; and by allied health professionals such as physiotherapists and speech and language therapists.

Secondary care: Mainly hospital-based health care provision, including emergency care (via Accident & Emergency), outpatient departments and elective treatments.

Spoke site: The location where the patient is based during the video consultation

TEC: Technology Enabled Care

TrakCare: Specific Patient Administration System used in most hospitals across Scotland

VC: Video Consulting or Video Consultations

Waiting area: A virtual online waiting area which patients access via an internet link and then wait for their appointment