Evaluation of Scottish transitional employment services: interim report August 2018
How programme design impacted the quality of delivery and customers’ experience of Work First and Work Able Scotland services in the first 6 months after launch.
Appendix 1 – Glossary of terms
| Contract Package Area |
Geographic area |
|---|---|
| Black box contract |
Services commissioned where the service delivery is not defined by the commissioner and providers are free to use whatever delivery is appropriate to secure the outcomes specified in the contract |
| CPA |
Contract Package Area which defines the geographical area for each lead provider is commissioned to deliver a service |
| DEA |
Disability Employment Adviser |
| End to end provider |
Employability services provider who delivers services to customers throughout their time on the programme |
| ESA WRAG |
Employment Support Allowance Work-related Activity Group |
| IA |
Initial Assessment of the customer's needs and objectives in order to establish clear goals and aspirations |
| KPI |
Key Performance Indicators |
| Lead Provider |
Primary contractor for the delivery of the employability service |
| PRaP |
Provider Referrals and Payments IT system used by DWP to work with providers to exchange information and payments in a secure way |
| SDS |
Skills Development Scotland |
| SG |
Scottish Government |
| Specialist Provider |
Organisation that offers specialist, often short-term support to customers as and when required |
| SRO |
Statutory Referral Organisation an organisation able to identify and refer suitable candidates to the WFS programme in addition to Jobcentre plus |
| Supply chain |
Organisations subcontract by the lead provider to deliver services to programme customers |
| WAS |
Work Able Scotland |
| WC |
Jobcentre Plus Work Coach |
| WCA |
Work Capability Assessment |
| WFS |
Work First Scotland |
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