New tracker system for responding to FOI requests: FOI release
Information request and response under the Freedom of Information (Scotland) Act 2002.
FOI reference: FOI/18/01771
Date received: 26 June 2018
Date responded: 23 July 2018
Information requested
Information regarding the Scottish Government's new tracker system for monitoring and responding to FOI requests.
Response
MiCase is a new bespoke digital tool that has been developed by Scottish Government to handle formal correspondence. This includes the management and processing of information requests (FoI), ministerial and official correspondence and complaints. It has been designed to operate within the Scottish Government IT landscape and for related bodies who consume corporate IT systems provided by the Scottish Government, e.g. SCOTS and its electronic record and document management system.
I enclose the information you requested in Annex A. This was a recent internal blog post to explain to Scottish Government colleagues some of the changes that MiCase will bring.
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses
Contact
Please quote the FOI reference
Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000
The Scottish Government
St Andrew's House
Regent Road
Edinburgh
EH1 3DG
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