Education Scotland employees: FOI release

Information requested

You asked for information on Telephony and Communications, specifically:

• Please confirm the manufacturer of your telephony system(s) that are currently in place?
• When was the installation date of your telephony equipment?
• Who maintains your telephony system(s)?
• Please confirm value of the initial project and value of annual support /maintenance services (in £)?
• When is your contract renewal date?
• Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
• Who maintains your contact centre system(s)?
• When was the installation date of your contact centre infrastructure?
• Please confirm value of the initial project and value of annual support/maintenance services (in £)?
• How many contact centre employees/agents do you have?
• When is your contract renewal date?
• Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/Cisco/Avaya/Mitel? If yes, what tools are you currently using?
• How many employees do you have overall within your organisation?
• Who currently provides your calls and lines?
• What is your current annual spend on calls and lines?
• When is your contract renewal date?
• Are you using SIP or ISDN?
• Do you use a wide area network?

Response

The answer to your question on ‘How many employees do you have overall within your organisation?’ is 377 employees (this is including inward secondments and fee paid/agency staff).

Most of the information you have requested above is available from the Scottish Government website at https://www.gov.scot/publications/foi-201900005655/.

Under section 25(1) of FOISA, we do not have to give you information which is already reasonably accessible to you. If, however, you do not have internet access to obtain this information from the website(s) listed, then please contact me again and I will send you a paper copy.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.