Volume of unique correspondence received by Disclosure Scotland: FOI release

Information requested

Please share with me the total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas:

• Data protection requests (including subject access requests and other data subject requests made possible under GDPR)
• Freedom of Information and Environmental Information Regulations
• Complaints
• Ministerial Correspondence (questions from MPs made on behalf of their constituents) Parliamentary Questions (questions raised in parliament requiring information from you)
• Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked.

For clarity, I'm just seeking the total number of unique cases and not specifics such as the number of individual emails that have been sent or received whilst working on each case.

Finally, please confirm which software application is being used to track these requests i.e. Excel, Sharepoint, Access or a specific case management tool - in which case, please state which one.

Response

The below table details the requested figures for unique correspondence that is logged and tracked, along with SLA response rates where applicable, and the software applications used.

Correspondence Type	Volume	% Within SLA	Software Application
Subject Access Requests	6	100	Excel
Freedom of Information (Scotland) Act Requests	21	100	MiCase
Complaints	124	99	Excel
Higher-level Certificate Appeal Notifications	79	100	Excel
Certificate Dispute Notifications	108	100	Excel
Ministerial Replies	13	100	Excel & MiCase
Chief Executive Replies	6	N/A	Excel
Parliamentary Questions	4	100	Scottish Government Parliamentary Questions Tracker
Official Replies	26	100	Excel & MiCase

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