Redress Scotland case worker numbers: FOI release

Information requested

1. Can you confirm how many case workers was employed by the redress scheme in Dec 2021 then January 2022 a month by month figure until September 2022?

2. Can you give an idea of how many cases a case worker deal with at a time and how many cases was left to deal with from December 2021 to September 2022?

3. What happens to cases that aren’t in the ready to go to a case worker stage?

Response

You asked the following questions, and I have undernoted the response to each question for ease of reference:

1. Can you confirm how many case workers was employed by the redress scheme in Dec 2021 then January 2022 a month by month figure until September 2022?

At the time of scheme launch in December 2021, 12 case workers were in post. There are currently 16 case workers in post. Case worker capacity will increase to 23, subject to completion of necessary recruitment checks.

2. Can you give an idea of how many cases a case worker deal with at a time and how many cases was left to deal with from December 2021 to September 2022?

This is a formal notice under section 17(1) of FOISA that the Scottish Government does not have the information you have requested.

Each application varies in complexity, with survivors and applicants requiring differing levels of support to complete the application and a dependency on other organisations to complete the required verifications around care settings and any previous relevant payments made. As such caseworkers do not have a set number of applications they each work on at a time.

3. What happens to cases that aren’t in the ready to go to a case worker stage?

Submitted applications vary significantly in terms of the amount of information contained within them. Applications are considered as ‘ready’ when they are largely complete and allocated case workers support applicants during the final checking and verification stages before sending the application to Redress Scotland for determination.

Current processes mean that all applications are reviewed and support is offered to all applicants to provide them with information on steps they may be able to take, and help available, to source missing information in order to ensure their application progresses.

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