Information regarding Contact Centres of government organisations: FOI release

Information requested

Information for the Contact Centres of all named below government organisations for business analysis purposes.

1. The number of your contact centre seats?
2. Do you outsource your contact centre?
3. What is your current contact centre solution?
4. What is your current UC/PBX solution?
5. What is your contact centre contract end date?
6. What is your contact centre contract length
7. What framework do you use?

Response

I include a copy of all of the information you requested. Not the information below only relates to the Scottish Government not the other organisations listed in the original request.

Please note, this also covers the information requested in case reference: 202200330111 which was a duplicate of this request.

1. The number of your contact centre seats?
Licensed for 229

2. Do you outsource your contact centre?
No

3. What is your current contact centre solution?
Mitel Contact Centre

4. What is your current UC/PBX solution?
Mitel MiVoice Business

5. What is your contact centre contract end date?
31st March 2024

6. What is your contact centre contract length?
12 month + optional 12 month extension

7. What framework do you use?
We would take advice on frameworks from Procurement colleagues.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.