Telephony and broadband contracts: FOI release

Information requested

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)

1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

2. Telephony/Voice Services Spend – Please can you provide me with the annual spend.

3. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

4. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

5. Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud.

6. Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN.

Contract 2 - Incoming and Outgoing of call services.

7. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

8. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

9. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

10. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

11. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

12. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

13. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.

14. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

15. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

16. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.

17. Contract Description: Please can you provide me with a brief description for each contract

18. The number of sites: Please state the number of sites the WAN covers. Approx. will do.

19. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

20. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

21. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Response

I enclose a copy of all of the information you requested. Please note, this information only relates to services managed by Information and Technology Services (iTECS) in the Scottish Government.

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)

1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

Capita Business Ltd (via Scottish Wide Area Network): VOIP maintenance and support and software assurance
Gamma: Operator Connect (Cloud), SIP trunks and PSTN
BT: PSTN and ISDN
Vodafone: PSTN and ISDN
Microsoft: Teams Phone (Cloud)

2. Telephony/Voice Services Spend – Please can you provide me with the annual spend.

The annual spend across the suppliers listed in Q1 above for telephony/voice related services from February 2023 – January 2024 is approximately £540,000.00.

Note, these costs will include some charges that are subsequently recharged to business areas and organisations that use the Scottish Government’s IT service.

3. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

Capita Business Ltd: March 2024
Gamma: October 2025
BT: No central contract is currently held with the provider for other telephony services. Individual lines have individual rolling contracts and are not co-termed.
Vodafone: No central contract is currently held with the provider. Individual lines have individual rolling contracts and are not co-termed.
Microsoft: March 2025.

4. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

Capita Business Ltd: 24 months – April 2022 to March 2024.
Gamma: 36 months October 2022 to October 2025 with optional 12-month extension.
BT: No central contract is currently held with the provider for other telephony/voice services. Individual lines have individual rolling contracts and are not co-termed.
Vodafone: No central contract is currently held with the provider for telephony/voice. Individual lines have individual rolling contracts and are not co-termed.
Microsoft: 36 months - March 2022 to March 2025.

5. Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud.

Capita Business Ltd: VOIP
Gamma: Operator Connect (Cloud), SIP trunks and PSTN
BT: PSTN and ISDN
Vodafone: PSTN and ISDN
Microsoft: Teams Phone (Cloud)

6. Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN.

Gamma: SIP Trunks x 800 (split 400 - 400 across 2 datacentres)
Gamma: PSTN x 55
Gamma: Operator Connect (Cloud - Teams Phone) x 339
BT: PSTN x 106 and ISDN x 20
Vodafone: PSTN x 153 and ISDN x 1
Microsoft: Teams Phone Standard licenses x 365 and Calling Plan licenses x 13.

Contract 2 - Incoming and Outgoing of call services.

7. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

Gamma
BT
Vodafone
Microsoft

8. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

Gamma: October 2025
BT: No central contract is currently held with the provider for other telephony/voice services. Individual lines have individual rolling contracts and are not co-termed.
Vodafone: No central contract is currently held with the provider for telephony/voice. Individual lines have individual rolling contracts and are not co-termed.
Microsoft: March 2025

9. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

Gamma: SIP Trunks – approx. £4,290 per month
Gamma: £798.53 average per month.
BT: £0
Vodafone: £580.00 average per month.
Microsoft: £0

Note, these costs will include some charges that are subsequently recharged to business areas and organisations that use the Scottish Government’s IT service.

10. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

Gamma: 36 months - October 2022 to October 2025 then optional 12-month extension
BT: No central contract is currently held with the provider for other telephony/voice services. Individual lines have individual rolling contracts and are not co-termed.
Vodafone: No central contract is currently held with the provider for telephony/voice. Individual lines have individual rolling contracts and are not co-termed.
Microsoft: 36 months - March 2022 to March 2025.

11. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Approximately 15,000 (not all actively used)

Contract 3 - The organisation's broadband provider.

12. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

BT Business Broadband
Virgin Media Broadband

13. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.

BT Enterprise Broadband: March 2024. In addition, some individual services have individual rolling contracts and are not co-termed.
Virgin Media Broadband: There is no central contract held. Individual services have individual rolling contracts and are not co-termed.

14. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

BT Business Broadband: average spend £77,000 per year.
Virgin Media Broadband: average spend £3,416 per year.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

15. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

The main Internet and MPLS provider is the Scottish Wide Area Network www.scottishwan.com currently operated by Capita under the National Services Scotland (NSS) Authority.

This WAN will migrate to SWAN 2 under the National Services Scotland (NSS) Authority over the next 2 years. SWAN 2 is operated by BT.

Additional Internet resilience is provided by Commsworld and is renewed on an annual rolling basis. Virgin Media circuits are also procured for additional Internet resilience and is renewed on an annual rolling basis.

16. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers.

SWAN 1 circuits are contracted until 2026 on a rolling monthly basis.
SWAN 2 circuits will initially run on a three-year term from installation.

17. Contract Description: Please can you provide me with a brief description for each contract.

SWAN 1 details here: https://www.publiccontractsscotland.gov.uk/Contracts/Contracts_View.aspx?id=529896
SWAN 2 details here: https://www.publiccontractsscotland.gov.uk/Contracts/Contracts_View.aspx?id=740581

18. The number of sites: Please state the number of sites the WAN covers. Approx. will do.

150

19. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

SWAN 1: Total cost is £1,499,796 per year.
SWAN 2: Under negotiation
Commsworld: £65,500 per year.
Virgin Media: £21,000 per year.

20. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

SWAN 1 and 2 contracts are negotiated by National Service Scotland - Welcome to National Services Scotland (nhs.scot)
Commsworld and Virgin Media - No central contract is currently held with the provider. Individual lines have individual rolling contracts and used on individual projects.

21. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Raymond Wright
Head of Unified Communications
ITECS
Scottish Government
Raymond.Wright@gov.scot

Mark Hagart
Networks and Data Access Service Owner
ITECS
Scottish Government
Mark.Hagart@gov.scot

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